Negotiating control: organizations and mobile communication
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY
Oxford University Press
[2018]
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| Series: | Studies in mobile communication
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xii, 296 Seiten Illustrationen 24 cm |
| ISBN: | 9780190625504 9780190625511 |
Staff View
MARC
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Record in the Search Index
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| adam_text | CONTENTS Introduction 1 Power and Control in Organizational Mobile Use 2 Mobiles as Combinatorial ICTs 3 Affordances 4 The Organization of This Book 5 Contributions to Mobile, Organizational, and MIS Scholarship 7 1. Early Mobile Use 9 Car Phones as Business Tools 10 Smaller East Coast-Based Company 13 My Story as the Starting Point 14 Bringing Their Devices to Work Before Anyone Knew This Was a Thing 14 Mobile Tablets and Two-Way Pagers in the Semiconductor Industry 15 Two-Way Pagers and Barbie Laptops 16 Control Over Data and Work 18 Private iPhone Use in Policing 19 Control as a Form of Individual Agency 20 Palm Pilots and Personal Digital Assistants: Portable and Information Storage 20 PDAs During Travel and as Portable Storage 23 Gabrielle, the Rural Banker 24 Evan, the Web-Conferencing Expert 25 Sense-Making Around Organizational Control and Growing Notions of Agenţie Control 26 Experimenting with Personal Devices 26 Mobiles as Business and Personal Organization Tools for Knowledge Workers 28 Knowledge Workers and Mobile Devices 29 Early Mobiles as Business Tools 29
2. Negotiating Mobile Control 30 Mobile Use in Norway 30 Who Should Get a Company BlackBerry? 34 Spending Money for Toys: BlackBerrys 34 Early Budgeting Dilemmas 36 Fairness and Expectations of Who Gets a Company BlackBerry 37 Unintended Consequences of Having a Boss in Your Pocket The Hidden Pressures of Reachability and Managerial 38 Control 39 Sent from My iPhone: Stephanie s Story 39 Hierarchical Pressure and Mobile Affordances 41 Reachability Leading to Expectations and Norms 43 3. Theoretical Notions of Control—A Mobile Tug-of-War 45 Perspectives on Organizational Control 46 Defining Communication, Information Processing, and Terms Related to Control 48 Using Data to Scaffold an Understanding of Negotiating Control 50 Relational Power and Mobiles 52 Organizational Control-Power Relationship 53 Evidence of Negotiation of Control Through Utilitarian Power 55 Expanding into Diverse Contexts and Beyond Knowledge-Worker Job Roles 57 4. Meetings as a Site to Negotiate Mobile Control 58 No Thumbs Under the Table in My Meetings 60 Using Her BlackBerry in Meetings 61 Not Everyone Viewed Meeting Multitasking Positively Distracting ICTs in Meetings 62 The Meeting Leader Sets the Norm 63 Workarounds 64 Expectation of Responsiveness 65 Andy’s View of Meeting Blackberry Use 66 Cedric Does It, but Not His Boss 67 The View of the Chief Technology Officer 67 The View of the President and Chief Operating Officer Mastering the Backchannel in Teleconference Meetings Multitasking in a Teleconference 70 Allison 71 62 68 70
Today, We All Use Mobiles in Meetings Because We Use Them in Our Lives 73 Misunderstandings, Workarounds, and Knowledge Workers Negotiating for Control 74 Misunderstandings Around Acceptability of Meeting Multitasking Norms 75 Multicommunicating 76 Multicommunicating and Norms 78 Examples from the Data 78 Formal Policies on Mobiles in Meetings 79 Job Role Matters 80 Workarounds to Formal Meeting Rules 80 Rules Establish Clear Expectations 81 Evidence of Concertive Control 81 Cordelia: Taking Meeting Minutes in the Police Department 82 Cordelia’s Experiences Move Us Beyond Knowledge Workers 84 5. Trust, Understanding, and Mobile Control in Manual Work 86 Cyberslacking and Employee Reactions 88 Employer Reactions 89 Controlling Cyberslacking with a Policy 91 No Mobile Phone If You’re a Janitor 93 Access to Information on the Job 95 Safety Information Is Provided, not Sought 96 Stifling Communication Between Janitors 98 Safety and Emergency Communication Concerns 99 Trust and Sharing Mobile Numbers with Supervisors 100 Inconsistent Interpretation of Rules 101 Language Barriers 102 Computer Literacy and Computer Access 103 What Works Communicating Up Doesn’t Exist Communicating Down 103 Consequences of a Ban on Mobile Use at Work 105 Decreased Productivity 105 Bans Reinforce Existing Organizational Power Structures 106 Limiting Advancement Opportunities at Work 107 Questioning Knowledge Work 108 Conclusion 109 6. BYOD Policies as a Negotiable Control Lever ... or Not Managing Enterprise Consumerization 111 110
Free Control 111 BYOD Policies Related to Communication 114 Academic Research on IT Consumerization and BYOD 116 IT Consumerization Different from Organizational Technology Use 117 IT Departments Coping with IT Consumerization 118 Examining BYOD Policies 120 Remote Wipe 122 Global Challenges 122 Beyond Data Security Concerns 124 Human Resources and Labor Law Concerns 125 Unions and Labor Laws 126 127 Potential Device Divides Resulting from BYOD and BYOE Device Divides Research 126 BYOD and Negotiating for Control 129 7. BYOD Challenges for New College Graduates 131 Data from Students Enrolled in Internships 132 Expectations for Bringing Devices to Internships 133 What ICTs Did Students Use at Their Internship? 135 Work and Personal ICT Use Varies 137 Reflection Paper Comments and BYOD 138 Class Discussion Related to BYOD 140 Edwardo, the Innovator 142 Summarizing BYOD Concerns for the New College Graduate and New Employee 142 8. Mobile Workers in a Hospital: Challenges for Microcoordination and BYOD 144 Hospitals and Coordinating Care 145 Educating and Socializing Healthcare Professionals 147 Mobile Devices Enter the Hospital 147 Pagers for Mobile Workers and Privacy 147 Portable Phones for Mobile Workers 150 Shift Work, I’m a Number and That’s Fine 152 The Promise of a Permissive BYOD Policy 155 One-to-One Communication Problematic with so Many People 157 Only Physicians Tested Out HIPAA-Text 159 Full-Scale Care Coordination Challenges 160 Communicating in the Hierarchy 164 Professional Hierarchy Culture 165
Using a Personal Device Wrong at Work” for Some Professions 166 Useful Mobile Features and Personal Preferences Next Steps in This Hospital 170 Control in the Hospital 171 168 9. Negotiating Mobile Communication in Customer-Facing Work 173 Customer Service Means Eye Contact and No Mobile Device in Sight 175 No Mobiles in Front of the Children 175 Microcoordinating Around Breaks 176 I’ll Quit or Go to the Bathroom 177 “What, You’re Not Available?” 178 Morgan, the Finance and Economics Major 180 Louise and Her 74-Year-Old Mom 181 From Constant Connection to Surveilled Disconnection 182 Grow Up! Or Perhaps They Can’t Help It 184 Being the Boss Who Creates the Policies 185 Managing (e.g., Mothering) to Get Young Employees to Work 187 Managers Need Employees to Have Mobiles to Microcoordinate Shifts 190 Organizations Forcing Workers to Use Personal Mobile Devices 191 Emotional Labor and Availability for Mobile Communication 193 Mobile Rules and Resources in Customer-Facing Work 195 A Look Ahead 196 10. Mobile Communication Comparisons Between Diverse Workers 197 Autonomy 200 Mobility 201 Task Variety 201 Communication Focus 202 Overview of Table 10.1 203 Insights from These Comparisons 204 What’s Next? 206 11. Understanding Mobile Negotiation: Contributions and Theory Value of a Longitudinal Perspective on Organizations’ Control and Mobile Communication 208 Diffusion and a New Way of Thinking About Organizational Changes 210 207
Elaborating the Nuances of the Affordance of Reachability 212 Existing Research on Communication Affordances and Reachability 213 Conceptualizing Reachability as a Mobile Communication Affordance 215 Always On as Job Requirement or Choice 216 Elaborating the Nuance of the Mobile Communication Affordance of Reachability 217 Negotiating Reachability as well as Unavailability 218 Mobile-Communication Acceptability at Work Isn’t Always Negotiable 220 Organizational Mobile Communication as a Dialectic of Control 222 Structuration to Frame the Multilevel Model 223 Agency, Structures, and Power 224 Dialectic of Control 224 Elaborating a Multilevel Model 226 12. You Can’t Assume a Spherical Chicken Two Practical Takeaways 231 Where Do We Go From Here? 233 230 Appendix A: Data Sets and Analyses Used in This Book 237 Introduction, Chapters 2,4, and 5: Police Office and Officer Data 240 Chapters 1 and 2: Knowledge-Worker ICT-Use Data 241 Chapter 4: Organizational Meetings Data 242 Chapter 5: Janitorial-Supply Company Data 243 Chapter 7: College Intern Data 244 Chapter 8: Hospital Data 244 Chapter 9: Customer-Facing Work 245 Data Analysis Approach 245 Second-Level Qualitative Analysis 246 Quality Qualitative Research 247 My Quest to Include Manual-Labor Workers in This Project Self-Reflexivity in Studying Diverse Workers 248 Appendix B: Acknowledgments 253 References 257 Index 293 248
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| spelling | Stephens, Keri K. ca. 20./21. Jh. Verfasser (DE-588)1190302918 aut Negotiating control organizations and mobile communication Keri K. Stephens New York, NY Oxford University Press [2018] xii, 296 Seiten Illustrationen 24 cm txt rdacontent n rdamedia nc rdacarrier Studies in mobile communication Includes bibliographical references and index Verhandlungsführung (DE-588)4187777-9 gnd rswk-swf Telekonferenz (DE-588)4195321-6 gnd rswk-swf Mobile Telekommunikation (DE-588)4341131-9 gnd rswk-swf Telekonferenz / (DE-627)091394589 / (DE-STW)13666-2 Verhandlungen / (DE-627)091397405 / (DE-STW)16440-6 Mobilkommunikation / (DE-627)091378524 / (DE-STW)18666-5 Telekonferenz (DE-588)4195321-6 s Verhandlungsführung (DE-588)4187777-9 s DE-604 Mobile Telekommunikation (DE-588)4341131-9 s Erscheint auch als Onlineausgabe, updf 978-0-19-062552-8 Erscheint auch als Onlineausgabe, epub 978-0-19-062553-5 Erscheint auch als Onlineausgabe 978-019-088232-7 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031842327&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stephens, Keri K. ca. 20./21. Jh Negotiating control organizations and mobile communication Verhandlungsführung (DE-588)4187777-9 gnd Telekonferenz (DE-588)4195321-6 gnd Mobile Telekommunikation (DE-588)4341131-9 gnd |
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| title | Negotiating control organizations and mobile communication |
| title_auth | Negotiating control organizations and mobile communication |
| title_exact_search | Negotiating control organizations and mobile communication |
| title_full | Negotiating control organizations and mobile communication Keri K. Stephens |
| title_fullStr | Negotiating control organizations and mobile communication Keri K. Stephens |
| title_full_unstemmed | Negotiating control organizations and mobile communication Keri K. Stephens |
| title_short | Negotiating control |
| title_sort | negotiating control organizations and mobile communication |
| title_sub | organizations and mobile communication |
| topic | Verhandlungsführung (DE-588)4187777-9 gnd Telekonferenz (DE-588)4195321-6 gnd Mobile Telekommunikation (DE-588)4341131-9 gnd |
| topic_facet | Verhandlungsführung Telekonferenz Mobile Telekommunikation |
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