APA (7th ed.) Citation

Lafrenière, D. (2020). Delivering fantastic customer experience: How to turn customer satisfaction into customer relationships. Productivity Press.

Chicago Style (17th ed.) Citation

Lafrenière, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York: Productivity Press, 2020.

MLA (9th ed.) Citation

Lafrenière, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. Productivity Press, 2020.