Conversational UX design: a practitioner's guide to the natural conversation framework
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
[New York]
ACM Books
[2019]
|
| Series: | ACM Books
27 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | xvii, 298 Seiten |
| ISBN: | 9781450363020 9781450363013 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1826400958867832832 |
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| adam_text |
Ch;'pt?rl Introduction ! Natural Language Interfaces Conversational UX Design Conversation First Mutual Understanding l " About This Book 2 ; Chapter'2 Conversation Analysis 25 What Is a Conversation? 2; Topic vs. Structure 2 7 Anatomy of a Conversation 23 Conversation Types :,·) Conclusion ’ Chapter 2 Conversation Authoring 15 A Simple Finite-State Machine it Conditions (Intents, Entities, Context) Responses 7;· Branching 7/; Conclusion 2 Chapter · Natural Conversation Framework оз 1. : Interaction Model t 5 Content Format (-ч ’ Conversational Activity Patterns 73 ί Conversation Navigation "3 : Conclusion 13
X Contents Ch" ~Ur 5 Conversational Activity UX Patterns Vi ’ j Pattern Language for Conversations) LX Al Inquiry (User) ■A2 Open Request 11 ; A3 Extended Telling и ' ' A4 Quiz 106 A5 Inquiry (Agent) inCombining Patterns III Conclusion 119 1 ‘J Chantor V Sequence Management UX Patterns I2 i I Chr;jtcr 7 Bl Repair (Agent) 12 j B2 Repair (User) 12: B3 Extended Repair i B4 Sequence Closers I Î2 B5 Sequence Abort Conclusion 1 t" Conversation Management UX Patterns Cl Opening (Agent) 1 C2 Opening (User) 1 C3 Capabilities bi C4 Closing I-* C5 Disengaging Conclusion I.1'' Cheptir 7 Conversational UX Design Process is.t Design Thinking i : Stage 1: Empathize Stage 2: Define " Stage 3: Ideate И Stage 4: Prototype 2J’ ; Stage 5: Test ■ Conclusion Л' Ch?.\^r 7 Conclusion 2 11 Conversation Metrics Final Thoughts 212
Contents endix A Conversation Analysis Transcription Conventions 219 :cndkB Dialog Design Pseudocode 221 jondix C NCF Pattern Language Summary 223 NCF Pattern Types 223 NCF Patterns and Examples 226 scndixD Sample Conversation with Alma 265 References 275 Index 283 Author biographies 297 xi |
| any_adam_object | 1 |
| author | Moore, Robert J. Arar, Raphael |
| author_GND | (DE-588)1197756892 (DE-588)1197758216 |
| author_facet | Moore, Robert J. Arar, Raphael |
| author_role | aut aut |
| author_sort | Moore, Robert J. |
| author_variant | r j m rj rjm r a ra |
| building | Verbundindex |
| bvnumber | BV046195261 |
| classification_rvk | ST 278 |
| ctrlnum | (ELiSA)ELiSA-9781450363020 (OCoLC)1123116642 (DE-599)HBZHT020114709 |
| discipline | Informatik |
| format | Book |
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| id | DE-604.BV046195261 |
| illustrated | Not Illustrated |
| indexdate | 2025-03-12T15:01:25Z |
| institution | BVB |
| isbn | 9781450363020 9781450363013 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031574543 |
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| physical | xvii, 298 Seiten |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | ACM Books |
| record_format | marc |
| series | ACM Books |
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| spelling | Moore, Robert J. Verfasser (DE-588)1197756892 aut Conversational UX design a practitioner's guide to the natural conversation framework Robert J. Morre (IBM Research-Almaden), Raphael Arar (IBM Research-Almaden) [New York] ACM Books [2019] xvii, 298 Seiten txt rdacontent n rdamedia nc rdacarrier ACM Books 27 Benutzerrückmeldung (DE-588)4144481-4 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Natural language & machine translation Software Engineering COMPUTERS / Natural Language Processing COMPUTERS / Software Development & Engineering / General Benutzerrückmeldung (DE-588)4144481-4 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s DE-604 Arar, Raphael Verfasser (DE-588)1197758216 aut Erscheint auch als Online-Ausgabe, ePub 978-1-4503-6303-7 Erscheint auch als Online-Ausgabe, eBook 978-1-4503-6304-4 doi:10.1145/3304087 978-1-4503-6301-3 ACM Books 27 (DE-604)BV043585657 27 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031574543&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Moore, Robert J. Arar, Raphael Conversational UX design a practitioner's guide to the natural conversation framework ACM Books Benutzerrückmeldung (DE-588)4144481-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4144481-4 (DE-588)4125909-9 |
| title | Conversational UX design a practitioner's guide to the natural conversation framework |
| title_auth | Conversational UX design a practitioner's guide to the natural conversation framework |
| title_exact_search | Conversational UX design a practitioner's guide to the natural conversation framework |
| title_full | Conversational UX design a practitioner's guide to the natural conversation framework Robert J. Morre (IBM Research-Almaden), Raphael Arar (IBM Research-Almaden) |
| title_fullStr | Conversational UX design a practitioner's guide to the natural conversation framework Robert J. Morre (IBM Research-Almaden), Raphael Arar (IBM Research-Almaden) |
| title_full_unstemmed | Conversational UX design a practitioner's guide to the natural conversation framework Robert J. Morre (IBM Research-Almaden), Raphael Arar (IBM Research-Almaden) |
| title_short | Conversational UX design |
| title_sort | conversational ux design a practitioner s guide to the natural conversation framework |
| title_sub | a practitioner's guide to the natural conversation framework |
| topic | Benutzerrückmeldung (DE-588)4144481-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Benutzerrückmeldung Mensch-Maschine-Kommunikation |
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