Emotional intelligence in tourism and hospitality:
Saved in:
| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Wallingford, Oxfordshire, UK
CABI
[2019]
|
| Subjects: | |
| Online Access: | FHD01 Volltext |
| Physical Description: | 1 Online-Ressource (ix, 153 Seiten) |
| ISBN: | 9781786398321 |
Staff View
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| 245 | 1 | 0 | |a Emotional intelligence in tourism and hospitality |c edited by Erdogan Koc |
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| 505 | 8 | |a Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence, personality, gender and culture relationship in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities | |
| 650 | 4 | |a Tourism / Psychological aspects | |
| 650 | 4 | |a Tourism / Employees / Training of | |
| 650 | 4 | |a Hospitality industry / Psychological aspects | |
| 650 | 4 | |a Hospitality industry / Employees / Training of | |
| 650 | 4 | |a Emotional intelligence | |
| 650 | 7 | |a Emotional intelligence |2 fast | |
| 650 | 7 | |a Hospitality industry / Employees / Training of |2 fast | |
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| contents | Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence, personality, gender and culture relationship in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities |
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| id | DE-604.BV046193444 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:37:51Z |
| institution | BVB |
| isbn | 9781786398321 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031572768 |
| oclc_num | 1224012567 |
| open_access_boolean | |
| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | 1 Online-Ressource (ix, 153 Seiten) |
| psigel | ZDB-91-CABL ZDB-91-CABL FHD01_CABL_Kauf |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | CABI |
| record_format | marc |
| spelling | Emotional intelligence in tourism and hospitality edited by Erdogan Koc Wallingford, Oxfordshire, UK CABI [2019] 1 Online-Ressource (ix, 153 Seiten) txt rdacontent c rdamedia cr rdacarrier Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence, personality, gender and culture relationship in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities Tourism / Psychological aspects Tourism / Employees / Training of Hospitality industry / Psychological aspects Hospitality industry / Employees / Training of Emotional intelligence Emotional intelligence fast Hospitality industry / Employees / Training of fast Tourism / Employees / Training of fast Tourism / Psychological aspects fast Koc, Erdogan edt Erscheint auch als Online-Ausgabe, ePub 978-1-78639-833-8 Erscheint auch als Druck-Ausgabe, Hardback 978-1-78639-831-4 https://www.cabi.org/leisuretourism/ebook/20193131454 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Emotional intelligence in tourism and hospitality Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence, personality, gender and culture relationship in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities Tourism / Psychological aspects Tourism / Employees / Training of Hospitality industry / Psychological aspects Hospitality industry / Employees / Training of Emotional intelligence Emotional intelligence fast Hospitality industry / Employees / Training of fast Tourism / Employees / Training of fast Tourism / Psychological aspects fast |
| title | Emotional intelligence in tourism and hospitality |
| title_auth | Emotional intelligence in tourism and hospitality |
| title_exact_search | Emotional intelligence in tourism and hospitality |
| title_full | Emotional intelligence in tourism and hospitality edited by Erdogan Koc |
| title_fullStr | Emotional intelligence in tourism and hospitality edited by Erdogan Koc |
| title_full_unstemmed | Emotional intelligence in tourism and hospitality edited by Erdogan Koc |
| title_short | Emotional intelligence in tourism and hospitality |
| title_sort | emotional intelligence in tourism and hospitality |
| topic | Tourism / Psychological aspects Tourism / Employees / Training of Hospitality industry / Psychological aspects Hospitality industry / Employees / Training of Emotional intelligence Emotional intelligence fast Hospitality industry / Employees / Training of fast Tourism / Employees / Training of fast Tourism / Psychological aspects fast |
| topic_facet | Tourism / Psychological aspects Tourism / Employees / Training of Hospitality industry / Psychological aspects Hospitality industry / Employees / Training of Emotional intelligence |
| url | https://www.cabi.org/leisuretourism/ebook/20193131454 |
| work_keys_str_mv | AT kocerdogan emotionalintelligenceintourismandhospitality |