APA (7th ed.) Citation

Betz, C. T. (2011). Architecture and patterns for IT service management, resource planning, and governance: Making shoes for the cobbler's children (2nd ed.). Morgan Kaufmann.

Chicago Style (17th ed.) Citation

Betz, Charles T. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. 2nd ed. Boston, MA: Morgan Kaufmann, 2011.

MLA (9th ed.) Citation

Betz, Charles T. Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. 2nd ed. Morgan Kaufmann, 2011.