Harmon, P. (2007). Business process change: A guide for business managers and BPM and six sigma professionals (2nd ed.). Elsevier.
Chicago-Zitierstil (17. Ausg.)Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd ed. Amsterdam Boston: Elsevier, 2007.
MLA-Zitierstil (9. Ausg.)Harmon, Paul. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd ed. Elsevier, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.