Customer relationship management:
Saved in:
| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Place of publication not identified]
50Minutes.com
2016
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| Subjects: | |
| Online Access: | FLA01 |
| Physical Description: | 1 online resource |
| ISBN: | 2808000316 9782808000314 |
Staff View
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| 505 | 8 | |a Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to their clients. No matter what your sector of activity, an effective CRM strategy will boost customer satisfaction, increase performance and give you a valuable edge over the competition. In 50 minutes you will be able to: Understand the wide range of tools and techniques used in customer relationship management Tailor your communications to your customers' needs and expectations Evaluate the success of your CRM strategy based on a number of key performance indicators ABOUT 50MINUTES.COM | MANAGEMENT AND MARKETING The Management and Marketing series from the 50Minutes collection provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications will give you elements of theory, definitions of key terms and case studies in a clear and easily digestible format, making them the ideal starting point for readers looking to develop their skills and expertise | |
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| contents | Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to their clients. No matter what your sector of activity, an effective CRM strategy will boost customer satisfaction, increase performance and give you a valuable edge over the competition. In 50 minutes you will be able to: Understand the wide range of tools and techniques used in customer relationship management Tailor your communications to your customers' needs and expectations Evaluate the success of your CRM strategy based on a number of key performance indicators ABOUT 50MINUTES.COM | MANAGEMENT AND MARKETING The Management and Marketing series from the 50Minutes collection provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications will give you elements of theory, definitions of key terms and case studies in a clear and easily digestible format, making them the ideal starting point for readers looking to develop their skills and expertise |
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| id | DE-604.BV046101970 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:19Z |
| institution | BVB |
| isbn | 2808000316 9782808000314 |
| language | English |
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| spelling | Delers, Antoine Verfasser aut Customer relationship management written by Antoine Delers, in collaboration with Anne-Christine Cadiat ; translated by Rebecca Neal [Place of publication not identified] 50Minutes.com 2016 1 online resource txt rdacontent c rdamedia cr rdacarrier Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to their clients. No matter what your sector of activity, an effective CRM strategy will boost customer satisfaction, increase performance and give you a valuable edge over the competition. In 50 minutes you will be able to: Understand the wide range of tools and techniques used in customer relationship management Tailor your communications to your customers' needs and expectations Evaluate the success of your CRM strategy based on a number of key performance indicators ABOUT 50MINUTES.COM | MANAGEMENT AND MARKETING The Management and Marketing series from the 50Minutes collection provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications will give you elements of theory, definitions of key terms and case studies in a clear and easily digestible format, making them the ideal starting point for readers looking to develop their skills and expertise Business Management Nonfiction BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations / Management fast Customer relations Management Cadiat, Anne-Christine Sonstige oth |
| spellingShingle | Delers, Antoine Customer relationship management Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to their clients. No matter what your sector of activity, an effective CRM strategy will boost customer satisfaction, increase performance and give you a valuable edge over the competition. In 50 minutes you will be able to: Understand the wide range of tools and techniques used in customer relationship management Tailor your communications to your customers' needs and expectations Evaluate the success of your CRM strategy based on a number of key performance indicators ABOUT 50MINUTES.COM | MANAGEMENT AND MARKETING The Management and Marketing series from the 50Minutes collection provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications will give you elements of theory, definitions of key terms and case studies in a clear and easily digestible format, making them the ideal starting point for readers looking to develop their skills and expertise Business Management Nonfiction BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations / Management fast Customer relations Management |
| title | Customer relationship management |
| title_auth | Customer relationship management |
| title_exact_search | Customer relationship management |
| title_full | Customer relationship management written by Antoine Delers, in collaboration with Anne-Christine Cadiat ; translated by Rebecca Neal |
| title_fullStr | Customer relationship management written by Antoine Delers, in collaboration with Anne-Christine Cadiat ; translated by Rebecca Neal |
| title_full_unstemmed | Customer relationship management written by Antoine Delers, in collaboration with Anne-Christine Cadiat ; translated by Rebecca Neal |
| title_short | Customer relationship management |
| title_sort | customer relationship management |
| topic | Business Management Nonfiction BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations / Management fast Customer relations Management |
| topic_facet | Business Management Nonfiction BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer relations / Management Customer relations Management |
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