Service Desk and Incident Manager: Careers in IT service management
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Swindon
BCS Learning & Development Limited
2014
|
| Series: | BCS Guides to IT Roles
|
| Subjects: | |
| Online Access: | FLA01 |
| Item Description: | Print version record |
| Physical Description: | 1 online resource (145 pages) |
| ISBN: | 9781780172347 1780172346 9781780172514 1780172516 1780172338 9781780172330 9781780172354 1780172354 9781780172361 1780172362 |
Staff View
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| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 7 | |a Computer service industry / Management |2 fast | |
| 650 | 7 | |a Information technology / Management |2 fast | |
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Record in the Search Index
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| any_adam_object | |
| author | Wheatcroft, Peter |
| author_facet | Wheatcroft, Peter |
| author_role | aut |
| author_sort | Wheatcroft, Peter |
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| bvnumber | BV046101325 |
| collection | ZDB-4-EBU |
| contents | The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression |
| ctrlnum | (ZDB-4-EBU)ocn884645790 (OCoLC)884645790 (DE-599)BVBBV046101325 |
| dewey-full | 658.05 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.05 |
| dewey-search | 658.05 |
| dewey-sort | 3658.05 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV046101325 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:17Z |
| institution | BVB |
| isbn | 9781780172347 1780172346 9781780172514 1780172516 1780172338 9781780172330 9781780172354 1780172354 9781780172361 1780172362 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031482103 |
| oclc_num | 884645790 |
| open_access_boolean | |
| physical | 1 online resource (145 pages) |
| psigel | ZDB-4-EBU ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | BCS Learning & Development Limited |
| record_format | marc |
| series2 | BCS Guides to IT Roles |
| spelling | Wheatcroft, Peter Verfasser aut Service Desk and Incident Manager Careers in IT service management Swindon BCS Learning & Development Limited 2014 1 online resource (145 pages) txt rdacontent c rdamedia cr rdacarrier BCS Guides to IT Roles Print version record The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Computer service industry / Management fast Information technology / Management fast Computer service industry Management Information technology Management Erscheint auch als Druck-Ausgabe Wheatcroft, Peter Service Desk and Incident Manager : Careers in IT service management Swindon : BCS Learning & Development Limited, ©2014 9781780172330 |
| spellingShingle | Wheatcroft, Peter Service Desk and Incident Manager Careers in IT service management The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Computer service industry / Management fast Information technology / Management fast Computer service industry Management Information technology Management |
| title | Service Desk and Incident Manager Careers in IT service management |
| title_auth | Service Desk and Incident Manager Careers in IT service management |
| title_exact_search | Service Desk and Incident Manager Careers in IT service management |
| title_full | Service Desk and Incident Manager Careers in IT service management |
| title_fullStr | Service Desk and Incident Manager Careers in IT service management |
| title_full_unstemmed | Service Desk and Incident Manager Careers in IT service management |
| title_short | Service Desk and Incident Manager |
| title_sort | service desk and incident manager careers in it service management |
| title_sub | Careers in IT service management |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Computer service industry / Management fast Information technology / Management fast Computer service industry Management Information technology Management |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Computer service industry / Management Information technology / Management Computer service industry Management Information technology Management |
| work_keys_str_mv | AT wheatcroftpeter servicedeskandincidentmanagercareersinitservicemanagement |