APA (7th ed.) Citation

Wheatcroft, P. (2014). Service Desk and Incident Manager: Careers in IT service management. BCS Learning & Development Limited.

Chicago Style (17th ed.) Citation

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Swindon: BCS Learning & Development Limited, 2014.

MLA (9th ed.) Citation

Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS Learning & Development Limited, 2014.