Business Relationship Manager: Careers in IT Service Management
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London
BCS
2014
|
| Series: | BCS guides to IT roles
|
| Subjects: | |
| Online Access: | FLA01 |
| Item Description: | CIP data; item not viewed |
| Physical Description: | 1 online resource |
| ISBN: | 9781780172514 1780172516 1780172508 9781780172507 |
Staff View
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| 505 | 8 | |a "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- | |
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| contents | "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- |
| ctrlnum | (ZDB-4-EBU)ocn880400892 (OCoLC)880400892 (DE-599)BVBBV046101291 |
| dewey-full | 004.0688 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004.0688 |
| dewey-search | 004.0688 |
| dewey-sort | 14.0688 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
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| id | DE-604.BV046101291 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:17Z |
| institution | BVB |
| isbn | 9781780172514 1780172516 1780172508 9781780172507 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031482068 |
| oclc_num | 880400892 |
| open_access_boolean | |
| physical | 1 online resource |
| psigel | ZDB-4-EBU ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | BCS |
| record_format | marc |
| series2 | BCS guides to IT roles |
| spelling | Brewster, Ernest Verfasser aut Business Relationship Manager Careers in IT Service Management by Ernest Brewster London BCS 2014 1 online resource txt rdacontent c rdamedia cr rdacarrier BCS guides to IT roles CIP data; item not viewed "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Information technology Management Relationship marketing Management Erscheint auch als Druck-Ausgabe 9781780172507 |
| spellingShingle | Brewster, Ernest Business Relationship Manager Careers in IT Service Management "Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails."-- COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Information technology Management Relationship marketing Management |
| title | Business Relationship Manager Careers in IT Service Management |
| title_auth | Business Relationship Manager Careers in IT Service Management |
| title_exact_search | Business Relationship Manager Careers in IT Service Management |
| title_full | Business Relationship Manager Careers in IT Service Management by Ernest Brewster |
| title_fullStr | Business Relationship Manager Careers in IT Service Management by Ernest Brewster |
| title_full_unstemmed | Business Relationship Manager Careers in IT Service Management by Ernest Brewster |
| title_short | Business Relationship Manager |
| title_sort | business relationship manager careers in it service management |
| title_sub | Careers in IT Service Management |
| topic | COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Information technology Management Relationship marketing Management |
| topic_facet | COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Information technology / Management Information technology Management Relationship marketing Management |
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