Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (Third edition.). Elsevier.
Chicago-Zitierstil (17. Ausg.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Amsterdam ; Boston: Elsevier, 2014.
MLA-Zitierstil (9. Ausg.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Elsevier, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.