Integrated measurement-- KPIs and metrics for ITSM: a narrative account
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire, U.K.
IT Governance Pub.
2013
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| Subjects: | |
| Item Description: | Title from title screen |
| Physical Description: | 1 online resource |
| ISBN: | 9781849284868 1849284865 |
Staff View
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| contents | Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success |
| ctrlnum | (ZDB-4-ITC)ocn858925961 (OCoLC)858925961 (DE-599)BVBBV046098857 |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV046098857 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:35:13Z |
| institution | BVB |
| isbn | 9781849284868 1849284865 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031479675 |
| oclc_num | 858925961 |
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| psigel | ZDB-4-ITC |
| publishDate | 2013 |
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| publisher | IT Governance Pub. |
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| spelling | McLean, Daniel Verfasser aut Integrated measurement-- KPIs and metrics for ITSM a narrative account Daniel McLean Ely, Cambridgeshire, U.K. IT Governance Pub. 2013 1 online resource txt rdacontent c rdamedia cr rdacarrier Title from title screen Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success COMPUTERS / General bisacsh Information technology / Management fast Performance standards fast Performance technology fast Performance technology Performance standards Information technology Management Information technology Quality control Erscheint auch als Druck-Ausgabe McLean, Daniel Integrated Measurement- KPIs and Metrics : A narrative account Ely : IT Governance Publishing, ©2013 9781849283830 |
| spellingShingle | McLean, Daniel Integrated measurement-- KPIs and metrics for ITSM a narrative account Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success COMPUTERS / General bisacsh Information technology / Management fast Performance standards fast Performance technology fast Performance technology Performance standards Information technology Management Information technology Quality control |
| title | Integrated measurement-- KPIs and metrics for ITSM a narrative account |
| title_auth | Integrated measurement-- KPIs and metrics for ITSM a narrative account |
| title_exact_search | Integrated measurement-- KPIs and metrics for ITSM a narrative account |
| title_full | Integrated measurement-- KPIs and metrics for ITSM a narrative account Daniel McLean |
| title_fullStr | Integrated measurement-- KPIs and metrics for ITSM a narrative account Daniel McLean |
| title_full_unstemmed | Integrated measurement-- KPIs and metrics for ITSM a narrative account Daniel McLean |
| title_short | Integrated measurement-- KPIs and metrics for ITSM |
| title_sort | integrated measurement kpis and metrics for itsm a narrative account |
| title_sub | a narrative account |
| topic | COMPUTERS / General bisacsh Information technology / Management fast Performance standards fast Performance technology fast Performance technology Performance standards Information technology Management Information technology Quality control |
| topic_facet | COMPUTERS / General Information technology / Management Performance standards Performance technology Performance technology Performance standards Information technology Management Information technology Quality control |
| work_keys_str_mv | AT mcleandaniel integratedmeasurementkpisandmetricsforitsmanarrativeaccount |