APA (7th ed.) Citation

McLean, D. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. IT Governance Pub.

Chicago Style (17th ed.) Citation

McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire, U.K: IT Governance Pub, 2013.

MLA (9th ed.) Citation

McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. IT Governance Pub, 2013.

Warning: These citations may not always be 100% accurate.