Ross, C. S., Nilsen, K., & Radford, M. L. (2019). Conducting the reference interview: A how-to-do-it manual for librarians (Third edition.). ALA Neal-Schuman.
Chicago Style (17th ed.) CitationRoss, Catherine Sheldrick, Kirsti Nilsen, and Marie L. Radford. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. Third edition. Chicago: ALA Neal-Schuman, 2019.
MLA (9th ed.) CitationRoss, Catherine Sheldrick, et al. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. Third edition. ALA Neal-Schuman, 2019.
Warning: These citations may not always be 100% accurate.