Holdings: Beschwerdemanagement

Beschwerdemanagement: Praxistraining

Saved in:

Bibliographic Details
Main Author:	Weyerer, Barbara (Author)
Format:	Electronic eBook
Language:	German
Published:	München UVK Verlag [2019]
Subjects:	Customer relations-Management Kundenmanagement Reklamation
Online Access:	DE-12 DE-858 DE-Aug4 DE-92 DE-863 DE-862 DE-29 DE-739 Volltext
Item Description:	Description based on publisher supplied metadata and other sources
Physical Description:	1 online resource (185 Seiten) Illustrationen, Diagramme
ISBN:	9783739880051 9783739805047

Staff View

MARC


LEADER	00000nam a2200000zc 4500
001	BV046077565
003	DE-604
005	20241015
007	cr\|uuu---uuuuu
008	190730s2019 xx a\|\|\| o\|\|\|\| 00\|\|\| ger d
020			\|a 9783739880051 \|c OnlineAusgabe, PDF \|9 978-3-7398-8005-1
020			\|a 9783739805047 \|c OnlineAusgabe, EPUB \|9 978-3-7398-0504-7
024	7		\|a 10.2357/9783739880051 \|2 doi
035			\|a (ZDB-30-PQE)EBC5772057
035			\|a (ZDB-89-EBL)EBL5772057
035			\|a (ZDB-71-NAR)9783739880051
035			\|a (OCoLC)1165575800
035			\|a (DE-599)BVBBV046077565
040			\|a DE-604 \|b ger \|e rda
041	0		\|a ger
049			\|a DE-12 \|a DE-858 \|a DE-Aug4 \|a DE-92 \|a DE-863 \|a DE-862 \|a DE-11 \|a DE-29 \|a DE-739
082	0		\|a 658.812
084			\|a QP 620 \|0 (DE-625)141911: \|2 rvk
100	1		\|a Weyerer, Barbara \|e Verfasser \|0 (DE-588)1202853919 \|4 aut
245	1	0	\|a Beschwerdemanagement \|b Praxistraining \|c Barbara Weyerer
264		1	\|a München \|b UVK Verlag \|c [2019]
264		4	\|c © 2019
300			\|a 1 online resource (185 Seiten) \|b Illustrationen, Diagramme
336			\|b txt \|2 rdacontent
337			\|b c \|2 rdamedia
338			\|b cr \|2 rdacarrier
500			\|a Description based on publisher supplied metadata and other sources
650		4	\|a Customer relations-Management
650	0	7	\|a Kundenmanagement \|0 (DE-588)4236865-0 \|2 gnd \|9 rswk-swf
650	0	7	\|a Reklamation \|0 (DE-588)4834499-0 \|2 gnd \|9 rswk-swf
689	0	0	\|a Reklamation \|0 (DE-588)4834499-0 \|D s
689	0	1	\|a Kundenmanagement \|0 (DE-588)4236865-0 \|D s
689	0		\|5 DE-604
776	0	8	\|i Erscheint auch als \|n Druck-Ausgabe \|a Weyerer, Barbara \|t Beschwerdemanagement \|d Konstanz : UVK Verlag,c2019 \|z 9783739830056
856	4	0	\|u https://elibrary.vahlen.de/10.2357/9783739880051/beschwerdemanagement \|z URL des Erstveröffentlichers \|3 Volltext
912			\|a ZDB-128-UMM
912			\|a ZDB-128-UVK
912			\|a ZDB-18-BEL
912			\|a ZDB-30-PQE
912			\|a ZDB-71-NAR
940	1		\|q ZDB-128-UMM20
943	1		\|a oai:aleph.bib-bvb.de:BVB01-031458728
966	e		\|u https://elibrary.narr.digital/book/99.125005/9783739880051 \|l DE-12 \|p ZDB-71-NAR \|q BSB_PDA_NAR \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.2357/9783739880051 \|l DE-858 \|p ZDB-18-BEL \|q FCO_PDA_BEL \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.2357/9783739880051 \|l DE-Aug4 \|p ZDB-18-BEL \|q FHA_PDA_BEL \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.2357/9783739880051 \|l DE-92 \|p ZDB-128-UMM \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.2357/9783739880051 \|l DE-863 \|p ZDB-128-UMM \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.2357/9783739880051 \|l DE-862 \|p ZDB-128-UMM \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.2357/9783739880051 \|l DE-29 \|p ZDB-128-UMM \|q UER_Paketkauf_2020 \|x Verlag \|3 Volltext
966	e		\|u https://elibrary.narr.digital/book/99.125005/9783739880051 \|l DE-739 \|p ZDB-71-NAR \|q UPA_PDA_NAR \|x Verlag \|3 Volltext

Record in the Search Index

DE-BY-FWS_katkey	761099
_version_	1824554966650454016
adam_text
any_adam_object
author	Weyerer, Barbara
author_GND	(DE-588)1202853919
author_facet	Weyerer, Barbara
author_role	aut
author_sort	Weyerer, Barbara
author_variant	b w bw
building	Verbundindex
bvnumber	BV046077565
classification_rvk	QP 620
collection	ZDB-128-UMM ZDB-128-UVK ZDB-18-BEL ZDB-30-PQE ZDB-71-NAR
ctrlnum	(ZDB-30-PQE)EBC5772057 (ZDB-89-EBL)EBL5772057 (ZDB-71-NAR)9783739880051 (OCoLC)1165575800 (DE-599)BVBBV046077565
dewey-full	658.812
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.812
dewey-search	658.812
dewey-sort	3658.812
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Electronic eBook
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000zc 4500</leader><controlfield tag="001">BV046077565</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20241015</controlfield><controlfield tag="007">cr\|uuu---uuuuu</controlfield><controlfield tag="008">190730s2019 xx a\|\|\| o\|\|\|\| 00\|\|\| ger d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783739880051</subfield><subfield code="c">OnlineAusgabe, PDF</subfield><subfield code="9">978-3-7398-8005-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783739805047</subfield><subfield code="c">OnlineAusgabe, EPUB</subfield><subfield code="9">978-3-7398-0504-7</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.2357/9783739880051</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PQE)EBC5772057</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL5772057</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-71-NAR)9783739880051</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1165575800</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV046077565</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-858</subfield><subfield code="a">DE-Aug4</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-863</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-29</subfield><subfield code="a">DE-739</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Weyerer, Barbara</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1202853919</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Beschwerdemanagement</subfield><subfield code="b">Praxistraining</subfield><subfield code="c">Barbara Weyerer</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">München</subfield><subfield code="b">UVK Verlag</subfield><subfield code="c">[2019]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2019</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (185 Seiten)</subfield><subfield code="b">Illustrationen, Diagramme</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on publisher supplied metadata and other sources</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations-Management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">Weyerer, Barbara</subfield><subfield code="t">Beschwerdemanagement</subfield><subfield code="d">Konstanz : UVK Verlag,c2019</subfield><subfield code="z">9783739830056</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://elibrary.vahlen.de/10.2357/9783739880051/beschwerdemanagement</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-128-UMM</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-128-UVK</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-18-BEL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PQE</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-71-NAR</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">ZDB-128-UMM20</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-031458728</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://elibrary.narr.digital/book/99.125005/9783739880051</subfield><subfield code="l">DE-12</subfield><subfield code="p">ZDB-71-NAR</subfield><subfield code="q">BSB_PDA_NAR</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.2357/9783739880051</subfield><subfield code="l">DE-858</subfield><subfield code="p">ZDB-18-BEL</subfield><subfield code="q">FCO_PDA_BEL</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.2357/9783739880051</subfield><subfield code="l">DE-Aug4</subfield><subfield code="p">ZDB-18-BEL</subfield><subfield code="q">FHA_PDA_BEL</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.2357/9783739880051</subfield><subfield code="l">DE-92</subfield><subfield code="p">ZDB-128-UMM</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.2357/9783739880051</subfield><subfield code="l">DE-863</subfield><subfield code="p">ZDB-128-UMM</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.2357/9783739880051</subfield><subfield code="l">DE-862</subfield><subfield code="p">ZDB-128-UMM</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.2357/9783739880051</subfield><subfield code="l">DE-29</subfield><subfield code="p">ZDB-128-UMM</subfield><subfield code="q">UER_Paketkauf_2020</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://elibrary.narr.digital/book/99.125005/9783739880051</subfield><subfield code="l">DE-739</subfield><subfield code="p">ZDB-71-NAR</subfield><subfield code="q">UPA_PDA_NAR</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection>
id	DE-604.BV046077565
illustrated	Illustrated
indexdate	2025-02-20T07:00:10Z
institution	BVB
isbn	9783739880051 9783739805047
language	German
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-031458728
oclc_num	1165575800
open_access_boolean
owner	DE-12 DE-858 DE-Aug4 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-11 DE-29 DE-739
owner_facet	DE-12 DE-858 DE-Aug4 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-11 DE-29 DE-739
physical	1 online resource (185 Seiten) Illustrationen, Diagramme
psigel	ZDB-128-UMM ZDB-128-UVK ZDB-18-BEL ZDB-30-PQE ZDB-71-NAR ZDB-128-UMM20 ZDB-71-NAR BSB_PDA_NAR ZDB-18-BEL FCO_PDA_BEL ZDB-18-BEL FHA_PDA_BEL ZDB-128-UMM UER_Paketkauf_2020 ZDB-71-NAR UPA_PDA_NAR
publishDate	2019
publishDateSearch	2019
publishDateSort	2019
publisher	UVK Verlag
record_format	marc
spellingShingle	Weyerer, Barbara Beschwerdemanagement Praxistraining Customer relations-Management Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd
subject_GND	(DE-588)4236865-0 (DE-588)4834499-0
title	Beschwerdemanagement Praxistraining
title_auth	Beschwerdemanagement Praxistraining
title_exact_search	Beschwerdemanagement Praxistraining
title_full	Beschwerdemanagement Praxistraining Barbara Weyerer
title_fullStr	Beschwerdemanagement Praxistraining Barbara Weyerer
title_full_unstemmed	Beschwerdemanagement Praxistraining Barbara Weyerer
title_short	Beschwerdemanagement
title_sort	beschwerdemanagement praxistraining
title_sub	Praxistraining
topic	Customer relations-Management Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd
topic_facet	Customer relations-Management Kundenmanagement Reklamation
url	https://elibrary.vahlen.de/10.2357/9783739880051/beschwerdemanagement
work_keys_str_mv	AT weyererbarbara beschwerdemanagementpraxistraining

Holdings

Get full text

MARC

Record in the Search Index

Similar Items