The impact of advisors on clients and vendors in information technology outsourcing projects:
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
Köln
2019
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | 152 Seiten Illustrationen |
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MARC
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Record in the Search Index
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| adam_text | 4 ABBREVIATIONS.................................................................................................................................................. 8 FIGURES.................................................................................................................................................................. 9 TABLES...................................................................................................................................................................11 ACKNOWLEDGEMENT.....................................................................................................................................13 SUMMARY AND STRUCTURE.........................................................................................................................14 INTRODUCTORY PAPER..................................................................................................................................16 1 INTRODUCTION......................................................................................................................................... 16 1.1 Research Questions........................................................................................................................... 17 1.2 Structure of the Dissertation......................................................................................................... 17 2 3 THEORETICAL FOUNDATION AND RELATED WORK..................................................................19 2.1 Information Technology Outsourcing
Success.......................................................................... 20 2.2 Client-Vendor Rel ationship in Information Technology Outsourcing................................ 21 2.3 Advisors in Information Technology Outsourcing....................................................................21 2.4 The Role of Advisors in Information Technology Outsourcing.............................................22 RESEARCH DESIGN.................................................................................................................................. 23 3.1 Theoretical Perspective and Research Approach.......................................................................23 3.2 Applied Data ColiectionApproaches............................................................................................ 25 3.3 Applied Data Analysis Approaches................................................................................................ 27 4 PAPER SUMMARY.....................................................................................................................................30 4.1 Paper 1-The Impact of Advisory Services on Clients and Vendors in IT Outsourcing Engagements.................................................................................................................................................... 30 4.2 Paper 2 - Ch allenges of Client-Vendor Relationships in Information Technology Outsourcing Engagements: An Interpretive Structural Modelling Approach............................... 32 4.3 Paper 3 - Opening the Black Box of Advisors in
Information Technology Outsourcing: An Advisory Activity Model.............................................................................................................................. 33 4.4 Paper 4 - Institutional Change and theRole of Advisory Services in Strategic Information Technology Outsourcing: A Revelatory Case Study......................................................34 4.5 Paper 5 - A Knight in Shining Armor? The Changing Roles of Advisors in Information Technology Outsourcing.............................................................................................................................. 36 5 DISCUSSION................................................................................................................................................ 37 5.1 6 Contribution to Research................................................................................................................. 37 5.2 Contribution to Practice................................................................................................................. 39 5.3 Limitations...........................................................................................................................................39 CONCLUSION.............................................................................................................................................. 42
STUDY ։·· THE IMPACT OF ADVISORY SERVICES ON CLIENTS AND VENDORS IN IT OUTSOURCING ENGAGEMENTS.................................................................................................................. 43 7 INTRODUCTION.........................................................................................................................................44 8 RELATED WORK AND THEORETICAL BACKGROUND............................................................... 45 gi 9 Information Technology Outsourcing Success...........................................................................45 8.2 ITO Client-Vendor Relationship Quality.................................................................................... 45 8.3 Advisory Services in Information Technology Outsourcing.................................................. 47 8.4 Conceptualizing Advisory Services in Information Technology Outsourcing.................. 47 HYPOTHESES DEVELOPMENT AND RESEARCH MODEL........................................................... 48 10 RESEARCH DESIGN AND APPROACH............................................................................................ 49 10.1 Data Collection................................................................................................................................. 50 10.2 Data Analysis......................................................................................................................................51 11 OUTLOOK AND
CONCLUSION..........................................................................................................52 STUDY 2: CHALLENGES OF CLIENT-VENDOR RELATIONSHIPS IN INFORMATION TECHNOLOGY OUTSOURCING ENGAGEMENTS: AN INTERPRETIVE STRUCTURAL MODELLING APPROACH................................................................................................................................ 54 12 INTRODUCTION.....................................................................................................................................55 13 RELATED WORK AND THEORETICAL BACKGROUND........................................................... 56 13.1 Information Technology Outsourcing and Client-Vendor Relationship............................. 56 13.2 Challenges for Client-Vendor Relationships............................................................................. 56 14 RESEARCH APPROACH.......................................................................................................................57 14.1 Data Collection................................................................................................................................. 57 14.2 Data Analysis......................................................................................................................................58 15 RESULTS...................................................................................................................................................59 15.1 Challenges for the Client-Vendor
Relationship........................................................................59 15.2 Interpretive Structural Modelling.............................................................................................. 60 16 17 DISCUSSION............................................................................................................................................ 64 16.1 Contributi on to Research and Practice........................................................................................64 16.2 Limitations...........................................................................................................................................66 CONCLUSION.........................................................................................................................................66 STUDY 3: OPENING THE BLACK BOX OF ADVISORS IN INFORMATION TECHNOLOGY OUTSOURCING: AN ADVISORY ACTIVITY MODEL............................................................................... 68 18 INTRODUCTION.....................................................................................................................................69
6 19 RELATED WORK AND THEORETICAL BACKGROUND........................................................... 70 19.1 Information Technology Oli sourcing Success and Client-Vendor Rel ationship Quality 19.2 Advisors in Information Technology Outsourcing................................................................... 71 70 20 RESEARCH DESIGN............................................................................................................................. 72 20.1 Dat a Collection..................................................................................................................................73 20.2 Data Analysis......................................................................................................................................74 21 RESULTS: THE ADVISORY ACTIVITY MODEL FOR IT OUTSOURCING............................. 75 21.1 Input: Advisors’ Qu alities and Values..........................................................................................75 21.2 Operations: Primary Activity: Outsourcing Strategy Analysis............................................77 21.3 Operations: Primary Activities: Initiation and Selection......................................................... 79 21.4 Operations: Primary Activities: Transition 21.5 Operations: Primary Activities: ProgramTroject Management............................................. 81 21.6 Operations: Secondary Activities.................................................................................................. 82 22 and Value Delivery............................................
80 DISCUSSION............................................................................................................................................ 84 22.1 Contributions to Research.............................................................................................................. 84 22.2 Contributions to Practice............................................................................................................... 87 22.3 Limitations........................................................................................................................................... 87 23 CONCLUSION......................................................................................................................................... 88 24 APPENDIX A............................................................................................................................................ 88 25 APPENDIX В............................................................................................................................................ 95 STUDY 4: INSTITUTIONAL CHANGE AND THE ROLE OF ADVISORY SERVICES IN STRATEGIC INFORMATION TECHNOLOGY OUTSOURCING: A REVELATORY CASE STUDY........................96 26 INTRODUCTION.....................................................................................................................................97 27 RELATED WORK AND THEORETICAL BACKGROUND........................................................... 98 27.1 Client-Vendor Relationship in Information Technology Outsourcing..................................98
27.2 Third-Party Advisory Services in Information Technology Outsourcing as a Fulcrum of Institutional Ch ange.................................................................................................................................... 99 27.3 28 Institutional Analysis and Development Framework.............................................................100 RESEARCH DESIGN............................................................................................................................102 28.1 Data Collection................................................................................................................................103 28.2 Data Analysis.................................................................................................................................... 104 29 PRELIMINARY RESULTS..................................................................................................................104 30 OUTLOOK AND FUTURE RESEARCH............................................................................................105
7 STUDY 5: A KNIGHT IN SHINING ARMOR? THE CHANGING ROLES OF ADVISORS IN ^FORMATION TECHNOLOGY OUTSOURCING................................................................................... 107 31 INTRODUCTION................................................................................................................................... 108 32 RELATED WORK AND THEORETICAL BACKGROUND......................................................... 109 32. і Information Technology Outsourcing.......................................................................................... 109 32.2 Advisors in Information Technology Outsourcing.................................................................. 110 32.3 Capturing the Role of Advisors in Information Technology Outsourcing........................ 111 33 RESEARCH DESIGN............................................................................................................................112 33.1 C ase Overview................................................................................................................................... 112 33.2 Data Collection............................................................................................................................................114 33.3 data Analysis................................................................................................................................................ 114 34 CASE OVERVIEW AND THE PERCEPTION OF THE ADVISOR’S ROLE..............................115 34.1 Strategy
Phase.................................................................................................................................. 115 34.2 Outsourcing Contract Tendering Phase..................................................................................... 116 34.3 Transition and Transformation Phase........................................................................................ 117 34.4 Cross-Phase Case Summary.............................................................................................................124 35 DIVERGENCE AND ALIGNMENT OF ROLE PERCEPTIONS: AN INTEGRATED MODEL 127 36 DISCUSSION.......................................................................................................................................... 132 36.1 Contribution to Research and Practice.............................................................................................. 132 36.2 Limitations...................................................................................................................................................... 134 37 CONCLUSION....................................................................................................................................... 134 38 APPENDIX..............................................................................................................................................135 38.1 AppendixA....................................................................................................................................................... 135 38.2
AppendixB....................................................................................................................................................... 136 38.3 AppendixC....................................................................................................................................................... 137 38.4 Appendix D.......................................................................................................................................... 137 REFERENCES..................................................................................................................................................... 142 MISCELLANEOUS............................................................................................................................................ 149 DECLARATION (ERKLÄRUNG).................................................................................................................... 149 CURRICULUM VITAE 150
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| spelling | Linden, Peter Robert 1984- Verfasser (DE-588)1184839743 aut The impact of advisors on clients and vendors in information technology outsourcing projects vorgelegt von Dipl.-Wirt.-Inf. Peter Robert Linden Köln 2019 152 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Dissertation Universität zu Köln 2019 Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Beziehungsmarketing (DE-588)4789127-0 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Informationstechnik (DE-588)4026926-7 s Outsourcing (DE-588)4127582-2 s Kundenmanagement (DE-588)4236865-0 s Beziehungsmarketing (DE-588)4789127-0 s DE-604 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031325558&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Linden, Peter Robert 1984- The impact of advisors on clients and vendors in information technology outsourcing projects Kundenmanagement (DE-588)4236865-0 gnd Outsourcing (DE-588)4127582-2 gnd Beziehungsmarketing (DE-588)4789127-0 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4127582-2 (DE-588)4789127-0 (DE-588)4026926-7 (DE-588)4113937-9 |
| title | The impact of advisors on clients and vendors in information technology outsourcing projects |
| title_auth | The impact of advisors on clients and vendors in information technology outsourcing projects |
| title_exact_search | The impact of advisors on clients and vendors in information technology outsourcing projects |
| title_full | The impact of advisors on clients and vendors in information technology outsourcing projects vorgelegt von Dipl.-Wirt.-Inf. Peter Robert Linden |
| title_fullStr | The impact of advisors on clients and vendors in information technology outsourcing projects vorgelegt von Dipl.-Wirt.-Inf. Peter Robert Linden |
| title_full_unstemmed | The impact of advisors on clients and vendors in information technology outsourcing projects vorgelegt von Dipl.-Wirt.-Inf. Peter Robert Linden |
| title_short | The impact of advisors on clients and vendors in information technology outsourcing projects |
| title_sort | the impact of advisors on clients and vendors in information technology outsourcing projects |
| topic | Kundenmanagement (DE-588)4236865-0 gnd Outsourcing (DE-588)4127582-2 gnd Beziehungsmarketing (DE-588)4789127-0 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Kundenmanagement Outsourcing Beziehungsmarketing Informationstechnik Hochschulschrift |
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