Business engineering and service design, Volume I:

1. Introduction -- 2. Review of relevant work -- 3. Disciplines integrated in the design approach -- 4. Design framework for intelligent enterprise -- 5. Design of service offerings: methodology and cases -- 6. Conclusions -- Notes -- References -- Index

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Bibliographic Details
Main Author: Barros, Óscar (Author)
Format: Electronic eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2017
Edition:Second edition
Series:Service systems and innovations in business and society collection
Subjects:
Online Access:FHN01
FWS01
FWS02
UBY01
Volltext
Summary:1. Introduction -- 2. Review of relevant work -- 3. Disciplines integrated in the design approach -- 4. Design framework for intelligent enterprise -- 5. Design of service offerings: methodology and cases -- 6. Conclusions -- Notes -- References -- Index
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations
Item Description:Includes bibliographical references (pages 255-263) and index
Physical Description:Online-Ressource (xviii, 269 pages)
ISBN:9781631575686
9781631575693