Profiting from services and solutions: what product-centric firms need to know
Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customer...
Gespeichert in:
| Hauptverfasser: | , , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2014
|
| Ausgabe: | First edition |
| Schriftenreihe: | Service systems and innovations in business and society collection
|
| Schlagworte: | |
| Online-Zugang: | FHN01 FWS01 FWS02 UBY01 Volltext |
| Zusammenfassung: | Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization |
| Beschreibung: | Part of: 2014 digital library Includes bibliographical references (pages 105-114) and index |
| Beschreibung: | Online-Ressource (xiv, 116 pages) |
| ISBN: | 9781606497487 9781606497494 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV045876008 | ||
| 003 | DE-604 | ||
| 005 | 20240422 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 190514s2014 |||| o||u| ||||||eng d | ||
| 020 | |a 9781606497487 |9 978-1-60649-748-7 | ||
| 020 | |a 9781606497494 |9 978-1-60649-749-4 | ||
| 035 | |a (ZDB-191-BEX)10910528 | ||
| 035 | |a (OCoLC)888415295 | ||
| 035 | |a (DE-599)BVBBV045876008 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-863 |a DE-862 |a DE-92 |a DE-706 | ||
| 082 | 0 | |a 658.575 |2 23 | |
| 100 | 1 | |a Zeithaml, Valarie A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Profiting from services and solutions |b what product-centric firms need to know |c Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas |
| 250 | |a First edition | ||
| 264 | 1 | |a New York, New York (222 East 46th Street, New York, NY 10017) |b Business Expert Press |c 2014 | |
| 300 | |a Online-Ressource (xiv, 116 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Service systems and innovations in business and society collection | |
| 500 | |a Part of: 2014 digital library | ||
| 500 | |a Includes bibliographical references (pages 105-114) and index | ||
| 520 | |a Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index | ||
| 520 | |a Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization | ||
| 650 | 4 | |a Service industries | |
| 650 | 4 | |a Manufacturing industries | |
| 650 | 4 | |a Production management | |
| 650 | 4 | |a New products | |
| 700 | 1 | |a Salas, Jim. |4 aut | |
| 700 | 1 | |a Bitner, Mary Jo. |4 aut | |
| 700 | 1 | |a Brown, Stephen Walter |d 1943- |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9781606497487 |
| 856 | 4 | 0 | |u http://portal.igpublish.com/iglibrary/search/BEPB0000298.html |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
| 912 | |a ZDB-191-BEX | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-031259226 | ||
| 966 | e | |u https://portal.igpublish.com/iglibrary/search/BEPB0000298.html |l FHN01 |p ZDB-191-BEX |x Verlag |3 Volltext | |
| 966 | e | |u http://portal.igpublish.com/iglibrary/search/BEPB0000298.html |l FWS01 |p ZDB-191-BEX |x Verlag |3 Volltext | |
| 966 | e | |u http://portal.igpublish.com/iglibrary/search/BEPB0000298.html |l FWS02 |p ZDB-191-BEX |x Verlag |3 Volltext | |
| 966 | e | |u http://portal.igpublish.com/iglibrary/search/BEPB0000298.html |l UBY01 |p ZDB-191-BEX |x Verlag |3 Volltext | |
Datensatz im Suchindex
| DE-BY-FWS_katkey | 724156 |
|---|---|
| _version_ | 1806188255100534784 |
| any_adam_object | |
| author | Zeithaml, Valarie A. Salas, Jim Bitner, Mary Jo Brown, Stephen Walter 1943- |
| author_facet | Zeithaml, Valarie A. Salas, Jim Bitner, Mary Jo Brown, Stephen Walter 1943- |
| author_role | aut aut aut aut |
| author_sort | Zeithaml, Valarie A. |
| author_variant | v a z va vaz j s js m j b mj mjb s w b sw swb |
| building | Verbundindex |
| bvnumber | BV045876008 |
| collection | ZDB-191-BEX |
| ctrlnum | (ZDB-191-BEX)10910528 (OCoLC)888415295 (DE-599)BVBBV045876008 |
| dewey-full | 658.575 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.575 |
| dewey-search | 658.575 |
| dewey-sort | 3658.575 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First edition |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03854nmm a2200529zc 4500</leader><controlfield tag="001">BV045876008</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20240422 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">190514s2014 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781606497487</subfield><subfield code="9">978-1-60649-748-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781606497494</subfield><subfield code="9">978-1-60649-749-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-191-BEX)10910528</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)888415295</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV045876008</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-706</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.575</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Zeithaml, Valarie A.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Profiting from services and solutions</subfield><subfield code="b">what product-centric firms need to know</subfield><subfield code="c">Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">First edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York, New York (222 East 46th Street, New York, NY 10017)</subfield><subfield code="b">Business Expert Press</subfield><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">Online-Ressource (xiv, 116 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Service systems and innovations in business and society collection</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Part of: 2014 digital library</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 105-114) and index</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Manufacturing industries</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Production management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">New products</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Salas, Jim.</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Bitner, Mary Jo.</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brown, Stephen Walter</subfield><subfield code="d">1943-</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9781606497487</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://portal.igpublish.com/iglibrary/search/BEPB0000298.html</subfield><subfield code="x">Verlag</subfield><subfield code="z">URL des Erstveröffentlichers</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-191-BEX</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-031259226</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://portal.igpublish.com/iglibrary/search/BEPB0000298.html</subfield><subfield code="l">FHN01</subfield><subfield code="p">ZDB-191-BEX</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://portal.igpublish.com/iglibrary/search/BEPB0000298.html</subfield><subfield code="l">FWS01</subfield><subfield code="p">ZDB-191-BEX</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://portal.igpublish.com/iglibrary/search/BEPB0000298.html</subfield><subfield code="l">FWS02</subfield><subfield code="p">ZDB-191-BEX</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://portal.igpublish.com/iglibrary/search/BEPB0000298.html</subfield><subfield code="l">UBY01</subfield><subfield code="p">ZDB-191-BEX</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV045876008 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T14:29:09Z |
| institution | BVB |
| isbn | 9781606497487 9781606497494 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031259226 |
| oclc_num | 888415295 |
| open_access_boolean | |
| owner | DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-92 DE-706 |
| owner_facet | DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-92 DE-706 |
| physical | Online-Ressource (xiv, 116 pages) |
| psigel | ZDB-191-BEX |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | Service systems and innovations in business and society collection |
| spellingShingle | Zeithaml, Valarie A. Salas, Jim Bitner, Mary Jo Brown, Stephen Walter 1943- Profiting from services and solutions what product-centric firms need to know Service industries Manufacturing industries Production management New products |
| title | Profiting from services and solutions what product-centric firms need to know |
| title_auth | Profiting from services and solutions what product-centric firms need to know |
| title_exact_search | Profiting from services and solutions what product-centric firms need to know |
| title_full | Profiting from services and solutions what product-centric firms need to know Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas |
| title_fullStr | Profiting from services and solutions what product-centric firms need to know Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas |
| title_full_unstemmed | Profiting from services and solutions what product-centric firms need to know Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas |
| title_short | Profiting from services and solutions |
| title_sort | profiting from services and solutions what product centric firms need to know |
| title_sub | what product-centric firms need to know |
| topic | Service industries Manufacturing industries Production management New products |
| topic_facet | Service industries Manufacturing industries Production management New products |
| url | http://portal.igpublish.com/iglibrary/search/BEPB0000298.html |
| work_keys_str_mv | AT zeithamlvalariea profitingfromservicesandsolutionswhatproductcentricfirmsneedtoknow AT salasjim profitingfromservicesandsolutionswhatproductcentricfirmsneedtoknow AT bitnermaryjo profitingfromservicesandsolutionswhatproductcentricfirmsneedtoknow AT brownstephenwalter profitingfromservicesandsolutionswhatproductcentricfirmsneedtoknow |