Service and service systems: provider challenges and directions in unsettled times
1. Living in unsettled times -- 2. Schools of thought -- 3. Consumption adequacy -- 4. A service science perspective: urban service systems -- 5. Urban service systems in unsettled times -- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times -- 7. Unsettled t...
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| Main Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2014
|
| Edition: | First edition |
| Series: | Service systems and innovations in business and society collection
|
| Subjects: | |
| Online Access: | FHN01 FWS01 FWS02 UBY01 Volltext |
| Summary: | 1. Living in unsettled times -- 2. Schools of thought -- 3. Consumption adequacy -- 4. A service science perspective: urban service systems -- 5. Urban service systems in unsettled times -- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times -- 7. Unsettled times: the case of the UK "big freeze" of 2010 -- 8. Bringing it altogether: purposeful proposals, challenges, and directions -- Notes -- References -- Index Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students |
| Item Description: | Part of: 2013 digital library Includes bibliographical references (pages 143-148) and index |
| Physical Description: | Online-Ressource (151 pages) |
| ISBN: | 9781606495773 9781606495766 |
Staff View
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| id | DE-604.BV045875936 |
| illustrated | Not Illustrated |
| indexdate | 2025-02-20T06:58:07Z |
| institution | BVB |
| isbn | 9781606495773 9781606495766 |
| language | English |
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| series2 | Service systems and innovations in business and society collection |
| spellingShingle | Baron, Steve Hunter-Jones, Philippa Warnaby, Gary Service and service systems provider challenges and directions in unsettled times Crisis management Emergency management Disaster relief Human services |
| title | Service and service systems provider challenges and directions in unsettled times |
| title_auth | Service and service systems provider challenges and directions in unsettled times |
| title_exact_search | Service and service systems provider challenges and directions in unsettled times |
| title_full | Service and service systems provider challenges and directions in unsettled times Steve Baron, Philippa Hunter-Jones and Gary Warnaby |
| title_fullStr | Service and service systems provider challenges and directions in unsettled times Steve Baron, Philippa Hunter-Jones and Gary Warnaby |
| title_full_unstemmed | Service and service systems provider challenges and directions in unsettled times Steve Baron, Philippa Hunter-Jones and Gary Warnaby |
| title_short | Service and service systems |
| title_sort | service and service systems provider challenges and directions in unsettled times |
| title_sub | provider challenges and directions in unsettled times |
| topic | Crisis management Emergency management Disaster relief Human services |
| topic_facet | Crisis management Emergency management Disaster relief Human services |
| url | http://portal.igpublish.com/iglibrary/search/BEPB0000219.html |
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