Service level manager: careers in IT service management
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Swindon, UK
BCS Learning & Development
[2017]
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| Subjects: | |
| Online Access: | FLA01 UBY01 |
| Item Description: | Description based on online resource; title from title page (Safari, viewed August 16, 2017) |
| Physical Description: | 1 online resource (1 volume) illustrations |
| ISBN: | 9781780172972 1780172974 |
Staff View
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| 245 | 1 | 0 | |a Service level manager |b careers in IT service management |c John Sansbury |
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| 505 | 8 | |a The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role | |
| 650 | 7 | |a Business / Data processing / Management |2 fast | |
| 650 | 7 | |a Information technology / Management |2 fast | |
| 650 | 7 | |a Service-level agreements |2 fast | |
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| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
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Record in the Search Index
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| any_adam_object | |
| author | Sansbury, John |
| author_facet | Sansbury, John |
| author_role | aut |
| author_sort | Sansbury, John |
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| building | Verbundindex |
| bvnumber | BV045360911 |
| collection | ZDB-4-EBU |
| contents | The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role |
| ctrlnum | (ZDB-4-EBU)on1001347046 (OCoLC)1001347046 (DE-599)BVBBV045360911 |
| dewey-full | 658.0546 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.0546 |
| dewey-search | 658.0546 |
| dewey-sort | 3658.0546 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV045360911 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T08:15:59Z |
| institution | BVB |
| isbn | 9781780172972 1780172974 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030747503 |
| oclc_num | 1001347046 |
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| physical | 1 online resource (1 volume) illustrations |
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| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | BCS Learning & Development |
| record_format | marc |
| spelling | Sansbury, John Verfasser aut Service level manager careers in IT service management John Sansbury Swindon, UK BCS Learning & Development [2017] 2017 1 online resource (1 volume) illustrations txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from title page (Safari, viewed August 16, 2017) The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role Business / Data processing / Management fast Information technology / Management fast Service-level agreements fast BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Information technology Management Business Data processing Management Service-level agreements BCS, The Chartered Institute for IT Sonstige oth |
| spellingShingle | Sansbury, John Service level manager careers in IT service management The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role Business / Data processing / Management fast Information technology / Management fast Service-level agreements fast BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Information technology Management Business Data processing Management Service-level agreements |
| title | Service level manager careers in IT service management |
| title_auth | Service level manager careers in IT service management |
| title_exact_search | Service level manager careers in IT service management |
| title_full | Service level manager careers in IT service management John Sansbury |
| title_fullStr | Service level manager careers in IT service management John Sansbury |
| title_full_unstemmed | Service level manager careers in IT service management John Sansbury |
| title_short | Service level manager |
| title_sort | service level manager careers in it service management |
| title_sub | careers in IT service management |
| topic | Business / Data processing / Management fast Information technology / Management fast Service-level agreements fast BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Information technology Management Business Data processing Management Service-level agreements |
| topic_facet | Business / Data processing / Management Information technology / Management Service-level agreements BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Information technology Management Business Data processing Management Service-level agreements |
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