Talking about Machines: an Ethnography of a Modern Job
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ithaca
Cornell University Press
2016
|
| Series: | Collection on technology and work
|
| Subjects: | |
| Online Access: | FLA01 |
| Item Description: | Print version record |
| Physical Description: | 1 online resource (191 pages) |
| ISBN: | 9781501707407 150170740X |
Staff View
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| 505 | 8 | |a This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment | |
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Record in the Search Index
| _version_ | 1804179193124093952 |
|---|---|
| any_adam_object | |
| author | Orr, Julian E. 1945- |
| author_facet | Orr, Julian E. 1945- |
| author_role | aut |
| author_sort | Orr, Julian E. 1945- |
| author_variant | j e o je jeo |
| building | Verbundindex |
| bvnumber | BV045360318 |
| classification_rvk | AP 98500 CW 3000 LC 28610 MS 5300 |
| collection | ZDB-4-EBU |
| contents | This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment |
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| dewey-full | 305.9/6864 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 305 - Groups of people |
| dewey-raw | 305.9/6864 |
| dewey-search | 305.9/6864 |
| dewey-sort | 3305.9 46864 |
| dewey-tens | 300 - Social sciences |
| discipline | Allgemeines Soziologie Psychologie Sozial-/Kulturanthropologie / Empirische Kulturwissenschaft |
| format | Electronic eBook |
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| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV045360318 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:15:58Z |
| institution | BVB |
| isbn | 9781501707407 150170740X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030746909 |
| oclc_num | 963719700 |
| open_access_boolean | |
| physical | 1 online resource (191 pages) |
| psigel | ZDB-4-EBU ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Cornell University Press |
| record_format | marc |
| series2 | Collection on technology and work |
| spelling | Orr, Julian E. 1945- Verfasser aut Talking about Machines an Ethnography of a Modern Job Ithaca Cornell University Press 2016 1 online resource (191 pages) txt rdacontent c rdamedia cr rdacarrier Collection on technology and work Print version record This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment In English Xerox Corporation fast Xerox Corporation Customer services Xerox Corporation (DE-588)16423-9 gnd rswk-swf SOCIAL SCIENCE / Discrimination & Race Relations bisacsh SOCIAL SCIENCE / Minority Studies bisacsh Customer services fast Ethnology fast Mechanics fast Photocopying machines / Maintenance and repair fast Photocopying machines United States Maintenance and repair Mechanics United States Ethnology United States Technologie (DE-588)4059276-5 gnd rswk-swf Ethnologie (DE-588)4078931-7 gnd rswk-swf Kopiergerät (DE-588)4123557-5 gnd rswk-swf Technischer Kundendienst (DE-588)4471031-8 gnd rswk-swf Arbeit (DE-588)4002567-6 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Arbeit (DE-588)4002567-6 s Technologie (DE-588)4059276-5 s Ethnologie (DE-588)4078931-7 s 1\p DE-604 Kopiergerät (DE-588)4123557-5 s Kundendienst (DE-588)4135134-4 s 2\p DE-604 Technischer Kundendienst (DE-588)4471031-8 s 3\p DE-604 Xerox Corporation (DE-588)16423-9 b 4\p DE-604 Erscheint auch als Druck-Ausgabe Orr, Julian E. Talking about Machines : An Ethnography of a Modern Job Ithaca : Cornell University Press, 2016 9780801432972 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Orr, Julian E. 1945- Talking about Machines an Ethnography of a Modern Job This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment Xerox Corporation fast Xerox Corporation Customer services Xerox Corporation (DE-588)16423-9 gnd SOCIAL SCIENCE / Discrimination & Race Relations bisacsh SOCIAL SCIENCE / Minority Studies bisacsh Customer services fast Ethnology fast Mechanics fast Photocopying machines / Maintenance and repair fast Photocopying machines United States Maintenance and repair Mechanics United States Ethnology United States Technologie (DE-588)4059276-5 gnd Ethnologie (DE-588)4078931-7 gnd Kopiergerät (DE-588)4123557-5 gnd Technischer Kundendienst (DE-588)4471031-8 gnd Arbeit (DE-588)4002567-6 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)16423-9 (DE-588)4059276-5 (DE-588)4078931-7 (DE-588)4123557-5 (DE-588)4471031-8 (DE-588)4002567-6 (DE-588)4135134-4 (DE-588)4078704-7 |
| title | Talking about Machines an Ethnography of a Modern Job |
| title_auth | Talking about Machines an Ethnography of a Modern Job |
| title_exact_search | Talking about Machines an Ethnography of a Modern Job |
| title_full | Talking about Machines an Ethnography of a Modern Job |
| title_fullStr | Talking about Machines an Ethnography of a Modern Job |
| title_full_unstemmed | Talking about Machines an Ethnography of a Modern Job |
| title_short | Talking about Machines |
| title_sort | talking about machines an ethnography of a modern job |
| title_sub | an Ethnography of a Modern Job |
| topic | Xerox Corporation fast Xerox Corporation Customer services Xerox Corporation (DE-588)16423-9 gnd SOCIAL SCIENCE / Discrimination & Race Relations bisacsh SOCIAL SCIENCE / Minority Studies bisacsh Customer services fast Ethnology fast Mechanics fast Photocopying machines / Maintenance and repair fast Photocopying machines United States Maintenance and repair Mechanics United States Ethnology United States Technologie (DE-588)4059276-5 gnd Ethnologie (DE-588)4078931-7 gnd Kopiergerät (DE-588)4123557-5 gnd Technischer Kundendienst (DE-588)4471031-8 gnd Arbeit (DE-588)4002567-6 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Xerox Corporation Xerox Corporation Customer services SOCIAL SCIENCE / Discrimination & Race Relations SOCIAL SCIENCE / Minority Studies Customer services Ethnology Mechanics Photocopying machines / Maintenance and repair Photocopying machines United States Maintenance and repair Mechanics United States Ethnology United States Technologie Ethnologie Kopiergerät Technischer Kundendienst Arbeit Kundendienst USA |
| work_keys_str_mv | AT orrjuliane talkingaboutmachinesanethnographyofamodernjob |