APA (7th ed.) Citation

Rao, A. (2013). The Little Book of Big Customer Satisfaction Measurement. SAGE Publications.

Chicago Style (17th ed.) Citation

Rao, Ajit. The Little Book of Big Customer Satisfaction Measurement. New Delhi: SAGE Publications, 2013.

MLA (9th ed.) Citation

Rao, Ajit. The Little Book of Big Customer Satisfaction Measurement. SAGE Publications, 2013.

Warning: These citations may not always be 100% accurate.