APA (7th ed.) Citation

Heskett, J. L. (2015). What great service leaders know and do: Creating breakthroughs in service firms (First edition.). Berrett-Koehler Publishers, Inc.

Chicago Style (17th ed.) Citation

Heskett, James L. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. First edition. Oakland, CA: Berrett-Koehler Publishers, Inc, 2015.

MLA (9th ed.) Citation

Heskett, James L. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. First edition. Berrett-Koehler Publishers, Inc, 2015.