Heskett, J. L. (2015). What great service leaders know and do: Creating breakthroughs in service firms (First edition.). Berrett-Koehler Publishers, Inc.
Chicago-Zitierstil (17. Ausg.)Heskett, James L. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. First edition. Oakland, CA: Berrett-Koehler Publishers, Inc, 2015.
MLA-Zitierstil (9. Ausg.)Heskett, James L. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. First edition. Berrett-Koehler Publishers, Inc, 2015.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.