Customer experience 3.0: high-profit strategies in the age of techno service
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
American Management Association
[2014]
|
| Subjects: | |
| Online Access: | FLA01 |
| Item Description: | Print version record |
| Physical Description: | 1 online resource |
| ISBN: | 9780814433898 0814433898 |
Staff View
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| 505 | 8 | |a With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o | |
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Record in the Search Index
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| contents | With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
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| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV045357597 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:15:53Z |
| institution | BVB |
| isbn | 9780814433898 0814433898 |
| language | English |
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| publisher | American Management Association |
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| spelling | Goodman, John A. Verfasser aut Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman New York American Management Association [2014] 1 online resource txt rdacontent c rdamedia cr rdacarrier Print version record With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Customer services / Technological innovations fast Customer services Customer services Technological innovations Customer relations Erscheint auch als Druck-Ausgabe Goodman, John A. Customer experience 3.0 9780814433881 |
| spellingShingle | Goodman, John A. Customer experience 3.0 high-profit strategies in the age of techno service With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Customer services / Technological innovations fast Customer services Customer services Technological innovations Customer relations |
| title | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_auth | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_exact_search | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_full | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_fullStr | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_full_unstemmed | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_short | Customer experience 3.0 |
| title_sort | customer experience 3 0 high profit strategies in the age of techno service |
| title_sub | high-profit strategies in the age of techno service |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Customer services / Technological innovations fast Customer services Customer services Technological innovations Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer relations Customer services Customer services / Technological innovations Customer services Customer services Technological innovations Customer relations |
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