APA (7th ed.) Citation

Goodman, J. A. (2014). Customer experience 3.0: High-profit strategies in the age of techno service. American Management Association.

Chicago Style (17th ed.) Citation

Goodman, John A. Customer Experience 3.0: High-profit Strategies in the Age of Techno Service. New York: American Management Association, 2014.

MLA (9th ed.) Citation

Goodman, John A. Customer Experience 3.0: High-profit Strategies in the Age of Techno Service. American Management Association, 2014.