Westcott, R. (2013). The certified manager of quality/organizational excellence handbook (Fourth edition.). ASQ Quality Press.
Chicago-Zitierstil (17. Ausg.)Westcott, Russ. The Certified Manager of Quality/organizational Excellence Handbook. Fourth edition. Milwaukee, Wisconsin: ASQ Quality Press, 2013.
MLA-Zitierstil (9. Ausg.)Westcott, Russ. The Certified Manager of Quality/organizational Excellence Handbook. Fourth edition. ASQ Quality Press, 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.