APA-Zitierstil (7. Ausg.)

Kaufman, R. (2012). Uplifting service: The proven path to delighting your customers, colleagues, and everyone else you meet. Evolve Publishing.

Chicago-Zitierstil (17. Ausg.)

Kaufman, Ron. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. [New York, NY]: Evolve Publishing, 2012.

MLA-Zitierstil (9. Ausg.)

Kaufman, Ron. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. Evolve Publishing, 2012.