Hansal, A., Weigl, M., & Bull, T. (2010). Oracle Siebel CRM 8 installation and management: Install, configure, and manage a robust customer relationship management system using Siebel CRM. Packt Pub.
Chicago-Zitierstil (17. Ausg.)Hansal, Alexander, Michael Weigl, und Tim Bull. Oracle Siebel CRM 8 Installation and Management: Install, Configure, and Manage a Robust Customer Relationship Management System Using Siebel CRM. Birmingham, U.K: Packt Pub, 2010.
MLA-Zitierstil (9. Ausg.)Hansal, Alexander, et al. Oracle Siebel CRM 8 Installation and Management: Install, Configure, and Manage a Robust Customer Relationship Management System Using Siebel CRM. Packt Pub, 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.