Process mapping and management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017)
Business Expert Press
2011
|
| Edition: | 1st ed |
| Series: | Information systems collection
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| Subjects: | |
| Physical Description: | 1 online resource (xvii, 466 pages) |
| ISBN: | 9781606491300 160649130X |
Staff View
MARC
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| 245 | 1 | 0 | |a Process mapping and management |c Sue Conger |
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| 505 | 8 | |a As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Production & Operations Management |2 bisacsh | |
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| 650 | 7 | |a TECHNOLOGY & ENGINEERING / Industrial Technology |2 bisacsh | |
| 650 | 7 | |a Management |2 fast | |
| 650 | 7 | |a Process control |2 fast | |
| 650 | 7 | |a Production planning |2 fast | |
| 650 | 4 | |a Production planning |a Process control |a Management | |
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Record in the Search Index
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| any_adam_object | |
| author | Conger, Sue A. |
| author_facet | Conger, Sue A. |
| author_role | aut |
| author_sort | Conger, Sue A. |
| author_variant | s a c sa sac |
| building | Verbundindex |
| bvnumber | BV045344394 |
| collection | ZDB-4-ENC |
| contents | As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work |
| ctrlnum | (ZDB-4-ENC)ocn732954782 (OCoLC)732954782 (DE-599)BVBBV045344394 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
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The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." 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| id | DE-604.BV045344394 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T08:15:30Z |
| institution | BVB |
| isbn | 9781606491300 160649130X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030731098 |
| oclc_num | 732954782 |
| open_access_boolean | |
| physical | 1 online resource (xvii, 466 pages) |
| psigel | ZDB-4-ENC |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | Information systems collection |
| spelling | Conger, Sue A. Verfasser aut Process mapping and management Sue Conger 1st ed [New York, N.Y.] (222 East 46th Street, New York, NY 10017) Business Expert Press 2011 1 online resource (xvii, 466 pages) txt rdacontent c rdamedia cr rdacarrier Information systems collection As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work BUSINESS & ECONOMICS / Production & Operations Management bisacsh TECHNOLOGY & ENGINEERING / Industrial Engineering bisacsh TECHNOLOGY & ENGINEERING / Industrial Technology bisacsh Management fast Process control fast Production planning fast Production planning Process control Management Business Expert Press Sonstige oth Erscheint auch als Druck-Ausgabe 1606491296 9781606491294 |
| spellingShingle | Conger, Sue A. Process mapping and management As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work BUSINESS & ECONOMICS / Production & Operations Management bisacsh TECHNOLOGY & ENGINEERING / Industrial Engineering bisacsh TECHNOLOGY & ENGINEERING / Industrial Technology bisacsh Management fast Process control fast Production planning fast Production planning Process control Management |
| title | Process mapping and management |
| title_auth | Process mapping and management |
| title_exact_search | Process mapping and management |
| title_full | Process mapping and management Sue Conger |
| title_fullStr | Process mapping and management Sue Conger |
| title_full_unstemmed | Process mapping and management Sue Conger |
| title_short | Process mapping and management |
| title_sort | process mapping and management |
| topic | BUSINESS & ECONOMICS / Production & Operations Management bisacsh TECHNOLOGY & ENGINEERING / Industrial Engineering bisacsh TECHNOLOGY & ENGINEERING / Industrial Technology bisacsh Management fast Process control fast Production planning fast Production planning Process control Management |
| topic_facet | BUSINESS & ECONOMICS / Production & Operations Management TECHNOLOGY & ENGINEERING / Industrial Engineering TECHNOLOGY & ENGINEERING / Industrial Technology Management Process control Production planning Production planning Process control Management |
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