APA (7th ed.) Citation

Conger, S. A. (2011). Process mapping and management. Business Expert Press.

Chicago Style (17th ed.) Citation

Conger, Sue A. Process Mapping and Management. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2011.

MLA (9th ed.) Citation

Conger, Sue A. Process Mapping and Management. Business Expert Press, 2011.