APA-Zitierstil (7. Ausg.)

Ross, J. E. (2017). Total quality management: Text, cases, and readings (Third edition.). St. Lucie Press.

Chicago-Zitierstil (17. Ausg.)

Ross, Joel E. Total Quality Management: Text, Cases, and Readings. Third edition. Boca Raton: St. Lucie Press, 2017.

MLA-Zitierstil (9. Ausg.)

Ross, Joel E. Total Quality Management: Text, Cases, and Readings. Third edition. St. Lucie Press, 2017.