APA (7th ed.) Citation

O’Dea, V. (1998). Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan Education UK. https://doi.org/10.1007/978-1-349-14195-1

Chicago Style (17th ed.) Citation

O’Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. London: Macmillan Education UK, 1998. https://doi.org/10.1007/978-1-349-14195-1.

MLA (9th ed.) Citation

O’Dea, Valerie. Better Business by Phone: A Guide to Effective Telebusiness Management. Macmillan Education UK, 1998. https://doi.org/10.1007/978-1-349-14195-1.