Implementing ISO 9001: Thrill your customers and transform your cost base with the new gold standard for business management

Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs

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Bibliographic Details
Main Author: Gillett, Jan (Author)
Format: Electronic eBook
Language:English
Published: Oxford Infinite Ideas Ltd 2015
Subjects:
Summary:Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs
Item Description:Description based on publisher supplied metadata and other sources
Physical Description:1 online resource (239 pages)
ISBN:9781909652835

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