APA (7th ed.) Citation

Gillett, J. (2015). Implementing ISO 9001: Thrill your customers and transform your cost base with the new gold standard for business management. Infinite Ideas Ltd.

Chicago Style (17th ed.) Citation

Gillett, Jan. Implementing ISO 9001: Thrill Your Customers and Transform Your Cost Base with the New Gold Standard for Business Management. Oxford: Infinite Ideas Ltd, 2015.

MLA (9th ed.) Citation

Gillett, Jan. Implementing ISO 9001: Thrill Your Customers and Transform Your Cost Base with the New Gold Standard for Business Management. Infinite Ideas Ltd, 2015.