Holdings: Operations and supply chain management

Operations and supply chain management:

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Bibliographic Details
Main Authors:	Jacobs, F. Robert (Author), Chase, Richard B. 1939- (Author)
Format:	Book
Language:	English
Published:	New York, NY McGraw-Hill Education [2018]
Edition:	fifteenth edition
Series:	The McGraw-Hill Education series operations and decision sciences
Subjects:	aProduction management Organisationsentwicklung Supply Chain Management Operations Management Wettbewerbsfähigkeit Lehrbuch
Online Access:	Inhaltsverzeichnis
Item Description:	Includes bibliographical references and index
Physical Description:	xxviii, 754 Seiten Illustrationen, Diagramme
ISBN:	9781259666100

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Record in the Search Index

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adam_text	Brief Table of^ Contents SECTION ONE Strategy, products, and Capacity 1 Introduction 2 2 Strategy 23 3 Design of Products and Services 42 4 Projects 73 5 Strategic Capacity Management 1 1 0 6 Learning Curves 130 SECTION TWO_____________________ MANUFACTURING AND SERVICE PROCESSES 7 Manufacturing Processes 148 8 Facility Layout 1 68 9 Service Processes 201 10 Waiting Line Analysis and Simulation 221 11 Process Design and Analysis 265 12 Six Sigma Quality 298 13 Statistical Quality Control 317 SECTION TH REE_____________________ Supply chain processes 14 Lean Supply Chains 350 15 Logistics, Distribution, and Transportation 378 1 6 Global Sourcing and Procurement 402 SECTION FOUR SUPPLY AND DEMAND PLANNING AND CONTROL 17 Enterprise Resource Planning Systems 426 1 8 Forecasting 444 19 Sales and Operations Planning 489 20 Inventory Management 515 21 Material Requirements Planning 559 22 Workcenter Scheduling 590 23 Theory of Constraints 622 SECTION FIVE Special topics 24 HeaIth Care 656 25 Operations Consulting 671 APPENDICES A Linear Programming Using the Excel Solver 691 B Operations Technology 711 C Financial Analysis 718 D Answers to Selected Objective Questions 734 Brief Table of Contents vii E Present Value Table 736 F Negative Exponential Distribution: Values of e~x 737 G Areas of the Cumulative Standard Normal Distribution 738 H Uniformly Distributed Random Digits 739 I Interest Tables 740 Index 744 SECTION ONE STRATEGY, PRODUCTS, AND CAPACITY 1 Introduction 2 Introduction—the Elements of OSCM 3 What Is Operations and Supply Chain Management? 3 Distinguishing Operations versus Supply Chain Processes 4 Categorizing Operations and Supply Chain Processes 6 Differences Between Services and Goods 7 The Goods-Services Continuum 8 Product-Service Bundling 9 Careers in OSCM 9 Chief Operating Officer 10 The Major Concepts that Define the OSCM Field 1 1 Current Issues in Operations and Supply Chain Management 13 Efficiency, Effectiveness, and Value 14 How Does Wall Street Evaluate Efficiency? 14 Concept Connections 18 Discussion Questions 19 Objective Questions 20 Analytics Exercise: Comparing Companies Using Wall Street Efficiency Measures 21 Practice Exam 22 2 Strategy 23 A Sustainable Operations and Supply Chain Strategy 24 What Is Operations and Supply Chain Strategy? 25 Competitive Dimensions 27 The Notion of Trade-Offs 29 Order Winners and Order Qualifiers: The Marketing-Operations Link 29 Strategies are Implemented Using Operations and Supply Chain Activities—IKEA’s Strategy 30 Assessing the Risk Associated with Oper- ations and Supply Chain Strategies 31 Risk Management Framework 32 Productivity Measurement 33 Concept Connections 35 Solved Problem 37 Discussion Questions 37 Objective Questions 37 Case: The Tao of Timbuk 40 Practice Exam 41 3 Design of Products and Services 42 Product Design 43 Product Development Process 44 Product Design Criteria 49 Designing for the Customer 49 Value Anaiysis/Vaiue Engineering 5 1 Designing Products for Manufacture and Assembly 52 Designing Service Products 56 Economic Analysis of Product Development Projects 57 Build a Base-Case Financial Model 58 Sensitivity Analysis to Understand Project Trade-Offs 60 Measuring Product Development Performance 61 Concept Connections 62 Solved Problem 63 Discussion Questions 66 Objective Questions 66 Case: IKEA: Design and Pricing 69 Case: Dental Spa 72 Practice Exam 72 4 Projects 73 What is Project Management? 74 Organizing the Project Team 75 Pure Project 75 Functional Project 75 Matrix Project 76 Organizing Project Tasks 77 Network-Planning Models 78 Critical Path Method (CPM) 79 CPM with Three Activity Time Estimates 83 Time-Cost Models and Project Crashing 86 viii Contents ix Managing Projects 89 Earned Value Management (EVM) 91 Project Management Information Systems 94 Concept Connections 95 Solved Problems 97 Discussion Questions 101 Objective Questions 102 Analytics Exercise: Product Design Project 108 Practice Exam 109 5 Strategic Capacity Management 110 Capacity Management in Operations and Supply Chain Management 1 1 1 Capacity Planning Concepts 1 12 Economies and Diseconomies of Scale 112 Capacity Focus 113 Capacity Flexibility 113 Capacity Planning 1 1 4 Considerations in Changing Capacity 1 14 Determining Capacity Requirements 1 15 Using Decision Trees to Evaluate Capacity Alternatives 117 Planning Service Capacity 120 Capacity Planning in Services versus Manufacturing 120 Capacity Utilization and Service Quality 121 Concept Connections 122 Solved Problem 1 23 Discussion Questions 125 Objective Questions 125 Case: Shouidice Hospital—A Cut Above 127 Practice Exam 1 29 6 Learning Curves 130 What are Learning Curves? 131 How are Learning Curves Modeled? 132 Logarithmic Analysis 133 Learning Curve Tables 133 Estimating the Learning Percentage 138 How Long Does Learning Go On? 138 In Practice, How Much Learning Occurs? 138 Individual Learning 138 Organizational Learning 139 Concept Connections 141 Solved Problems 141 Discussion Questions 142 Objective Questions 143 Practice Exam 146 SECTION TWO MANUFACTURING AND SERVICE PROCESSES 7 Manufacturing Processes 148 What are Manufacturing Processes? 149 How Manufacturing Processes are Organized 1 51 Break-Even Analysis 153 Manufacturing Process Flow Design 1 55 Concept Connections 160 Solved Problems 1 61 Discussion Questions 162 Objective Questions 163 Case: Circuit Board Fabricators, Inc. 165 Practice Exam 1 67 8 Facility Layout 168 Analyzing the Four Most Common Layout Formats 1 70 Workcenters (Job Shops) 170 Systematic Layout Planning 174 Assembly Lines 174 Assembly-Line Design 174 Splitting Tasks 178 Flexible and U-Shaped Line Layouts 179 Mixed-Model Line Balancing 179 Cells 181 Project Layouts 181 Retail Service Layout 183 Servicescapes 183 Signs, Symbols, and Artifacts 185 Office Layout 185 Concept Connections 186 Solved Problem 1 87 Discussion Questions 190 Objective Questions 191 Advanced Problem 197 Analytics Exercise: Designing a Manufacturing Process 198 Practice Exam 200 9 Service Processes 201 The Nature of Services 202 An Operational Classification of Services 203 Designing Service Organizations 203 Structuring the Service Encounter: The Service-System Design Matrix 205 Managing Customer-Introduced Variability 207 Applying Behavioral Science to Service Encounters 207 Service Blueprinting and Faii-Safing 21 1 X Contents Three Contrasting Service Designs 212 The Production-Line Approach 212 The Self-Service Approach 213 The Personal-Attention Approach 213 Seven Characteristics of a Well-Designed Service System 2 15 Concept Connections 216 Discussion Questions 217 Objective Questions 218 Case: Pizza USA: An Exercise in Trans- lating Customer Requirements into Process Design Requirements 218 Practice Exam 220 10 Waiting Line Analysis and Simulation 221 The Waiting Line Problem 222 The Practical View of Waiting Lines 222 The Queuing System 223 Waiting Line Models 230 Approximating Customer Waiting Time 236 Simulating Waiting Lines 239 Example: A Two-Stage Assembly Line 239 Spreadsheet Simulation 242 Simulation Programs and Languages 244 Concept Connections 246 Solved Problems 248 Discussion Questions 251 Objective Questions 251 Case: Community Hospital Evening Operating Room 256 Analytics Exercise: Processing Cus- tomer Orders 256 Practice Exam 259 11 11 Process Design and Analysis 265 Process Analysis 266 Example—Analyzing a Las Vegas Slot Machine 266 Process Flowcharting 268 Understanding Processes 270 Buffering, Blocking, and Starving 270 Make-to-Stock vs. Make-to-Order 271 Measuring Process Performance 273 Production Process Mapping and Little’s Law 275 Job Design Decisions 278 Behavioral Considerations in Job Design 278 Work Measurement and Standards 279 Process Analysis Examples 280 A Bread-Making Operation 280 A Restaurant Operation 281 Planning a Transit Bus Operation 283 Process Flow Time Reduction 285 Concept Connections 287 Solved Problems 289 Discussion Questions 291 Objective Questions 292 Case: Analyzing Casino Money- Handling Processes 296 Practice Exam 297 12 Six Sigma Quality 298 Total Quality Management 299 Quality Specifications and Quality Costs 300 Developing Quality Specifications 300 Cost of Quality 30 1 Six Sigma Quality 303 Six Sigma Methodology 304 Analytical Tools for Six Sigma 305 Six Sigma Roles and Responsibilities 308 The Shingo System: Fail-Safe Design 309 ISO 9000 and ISO 14000 310 External Benchmarking for Quality Improvement 31 1 Concept Connections 312 Discussion Questions 313 Objective Questions 314 Case: Tesla’s Quality Challenge 315 Practice Exam 3 1 6 13 Statistical Quality Control 317 Statistical Quality Control 318 Understanding and Measuring Process Variation 319 Measuring Process Capability 321 Statistical Process Control Procedures 325 Process Control with Attribute Measurements: Using p-Charts 326 Process Control with Attribute Measurements: Using c-Charts 328 Process Control with Variable Measurements: Using X- and R-Charts 329 How to Construct X- and R-Charts 330 Acceptance Sampling 333 Design of a Single Sampling Plan for Attributes 333 Operating Characteristic Curves 334 Concept Connections 336 Solved Problem 337 Discussion Questions 340 Objective Questions 340 Analytics Exercise: Hot Shot Plastics Company 345 Analytics Exercise: Quality Management—Toyota 346 Practice Exam 347 SECTION THREE SUPPLY CHAIN PROCESSES 14 Lean Supply Chains 350 Lean Production 351 The Toyota Production System 352 Lean Supply Chains 353 Value Stream Mapping 355 Lean Supply Chain Design Principles 357 Lean Concepts 358 Contents xi Lean Production Schedules 359 Lean Supply Chains 363 Lean Services 364 Concept Connections 366 Solved Problems 368 Discussion Questions 372 Objective Questions 372 Case: Quality Parts Company 373 Case: Value Stream Mapping 375 Case: Pro Fishing Boats—A Value Stream Mapping Exercise 376 Practice Exam 377 15 Logistics, Distribution, and Transportation 378 Logistics 379 Decisions Related to Logistics 380 Transportation Modes 380 Warehouse Design 381 Locating Logistics Facilities 381 Plant Location Methods 383 Centroid Method 387 Locating Service Facilities 388 Concept Connections 391 Solved Problems 392 Discussion Questions 396 Objective Questions 396 Analytics Exercise: Distribution Center Location 399 Practice Exam 401 16 Global Sourcing and Procurement 402 Strategic Sourcing 403 The Bullwhip Effect 404 Supply Chain Uncertainty Framework 405 Outsourcing 408 Logistics Outsourcing 408 Framework for Supplier Relationships 409 Green Sourcing 4 1 1 Total Cost of Ownership 414 Measuring Sourcing Performance 416 Concept Connections 418 Discussion Questions 419 Objective Questions 420 Analytics Exercise: Global Sourcing Decisions—Grainger: Reengineering the China/U.S. Supply Chain 422 Practice Exam 424 J5ECTION FOUR Supply and demand planning and Control 17 Enterprise Resource Planning Systems 426 What is ERP? 427 Consistent Numbers 427 Software Imperatives 428 Routine Decision Making 428 How ERP Connects the Functional Units 429 Finance 430 Manufacturing and Logistics 430 Sales and Marketing 430 Human Resources 430 Customized Software 431 Data Integration 43 1 How Supply Chain Planning and Control Fits Within ERP 432 Simplified Example 432 SAP Supply Chain Management 433 SAP Supply Chain Execution 433 SAP Supply Chain Collaboration 434 SAP Supply Chain Coordination 434 Performance Metrics to Evaluate Inte- grated System Effectiveness 435 The “Functional Silo” Approach 435 Integrated Supply Chain Metrics 436 Calculating the Cash-to-Cash Cycle Time 438 Concept Connections 440 Solved Problems 441 Discussion Questions 442 Objective Questions 442 Practice Exam 443 18 Forecasting 444 Forecasting in Operations and Supply Chain Management 445 Quantitative Forecasting Models 446 Components of Demand 447 Time Series Analysis 448 Forecast Errors 463 Causal Relationship Forecasting 466 Qualitative Techniques in Forecasting 468 Market Research 469 Panel Consensus 469 Historical Analogy 469 Delphi Method 469 Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenish- ment (CPFR) 470 Concept Connections 471 Solved Problems 473 Discussion Questions 478 Objective Questions 478 Analytics Exercise: Forecasting Supply Chain Demand—Starbucks Corporation 487 Practice Exam 488 19 Sales and Operations Planning 489 What is Sales and Operations Planning? 490 An Overview of Sales and Operations Planning Activities 490 xii Contents The Aggregate Operations Plan 492 Aggregate Planning Techniques 496 A Cut-and-Try Example: The JC Company 496 Aggregate Planning Applied to Ser- vices: Tucson Parks and Recreation Department 501 Yield Management 503 Operating Yield Management Systems 504 Concept Connections 505 Solved Problems 506 Discussion Questions 509 Objective Questions 509 Analytics Exercise: Develop- ing an Aggregate Plan—Bradford Manufacturing 512 Practice Exam 51 3 20 Inventory Management 515 Understanding Inventory Management 516 Purposes of Inventory 518 Inventory Costs 519 Independent versus Dependent Demand 520 Inventory Control Systems 521 A Single-Period Inventory Model 52 1 Multiperiod Inventory Systems 524 Fixed-Order Quantity Models 525 Fixed-Time Period Models 532 Inventory Turn Calculation 534 Price-Break Model 535 Inventory Planning and Accuracy 538 ABC Classification 538 Inventory Accuracy and Cycle Counting 539 Concept Connections 541 Solved Problems 543 Discussion Questions 546 Objective Questions 546 Analytics Exercise: Inventory Manage- ment at Big 1 0Sweaters.com 555 Practice Exam 557 21 Material Requirements Planning 559 Understanding Material Requirements Planning 560 Where MRP Can Be Used 560 Master Production Scheduling 56 1 Material Requirements Planning System Structure 563 Demand for Products 563 Bill-of-Materials 563 Inventory Records 565 MRP Computer Program 566 An Example Using MRP 567 Forecasting Demand 567 Developing a Master Production Schedule 568 Bill-of-Materials (Product Structure) 568 Inventory Records 569 Performing the MRP Calculations 569 Lot Sizing in MRP Systems 572 Lot-for-Lot 573 Economic Order Quantity 573 Least Total Cost 574 Least Unit Cost 574 Choosing the Best Lot Size 576 Concept Connections 576 Solved Problems 577 Discussion Questions 583 Objective Questions 583 Analytics Exercise: An MRP Explosion- Brunswick Motors 587 Practice Exam 589 22 Workcenter Scheduling 590 Workcenter Scheduling 591 The Nature and Importance of Workcenters 591 Typical Scheduling and Control Functions 593 Objectives of Workcenter Scheduling 594 Job Sequencing 594 Priority Rules and Techniques 595 Scheduling n Jobs on One Machine 595 Scheduling n Jobs on Two Machines 598 Scheduling a Set Number of Jobs on the Same Number of Machines 599 Scheduling n Jobs on m Machines 601 Shop-Floor Control 601 Gantt Charts 601 Tools of Shop-Floor Control 602 Principles of Workcenter Scheduling 604 Personnel Scheduling in Services 605 Scheduling Daily Work Times 605 Scheduling Hourly Work Times 606 Concept Connections 607 Solved Problems 609 Discussion Questions 614 Objective Questions 614 Case: Keep Patients Waiting? Not in My Office 619 Practice Exam 621 23 Theory of Constraints 622 Eli Goldratt’s Theory of Constraints 623 The Goal of the Firm 625 Performance Measurements 625 Unbalanced Capacity 626 Bottlenecks, Capacity-Constrained Resources, and Synchronous Manufacturing 628 Basic Manufacturing Building Blocks 628 Methods for Synchronous Control 629 Comparing Synchronous Manufacturing (TOC) to Traditional Approaches 638 MRP and JIT 638 Relationship with Other Functional Areas 639 Theory of Constraints—Problems About What to Produce 640 Contents xiii Concept Connections 647 Solved Problem 648 Discussion Questions 649 Objective Questions 650 Practice Exam 654 SECTION FIVE SPECIAL TOPICS 24 Health Care 656 The Nature of Health Care Operations 657 Classification of Hospitals 658 Hospital Layout and Care Chains 659 Capacity Planning 660 Workforce Scheduling 661 Quality Management and Process Improvement 661 Health Care Supply Chains 663 Inventory Management 664 Performance Measures 665 Trends in Health Care 665 Concept Connections 667 Discussion Questions 668 Objective Questions 668 Case: Managing Patient Wait Times at a Family Clinic 669 Practice Exam 670 25 Operations Consulting 671 What Is Operations Consulting? 672 The Management Consulting Industry 673 Economics of Consulting Firms 673 When Operations Consulting Is Needed 674 The Operations Consulting Process 676 Operations Consulting Tool Kit 677 Problem Definition Tools 677 Data Gathering 679 Data Analysis and Solution Development 682 Cost Impact and Payoff Analysis 683 Implementation 684 Business Process Reengineering (Bpr) 684 Principles of Reengineering 685 Guidelines for Implementation 686 Concept Connections 687 Discussion Questions 687 Objective Questions 688 Exercise: Quick Plant Assessment 688 Practice Exam 690 APPENDICES A Linear Programming Using the Excel Solver 691 B Operations Technology 711 C Financial Analysis 718 D Answers to Selected Objective Questions 734 E Present Value Table 736 F Negative Exponential Distribution Values of e_x 737 G Areas of the Cumulative Standard Normal Distribution 738 H Uniformly Distributed Random Digits 739 I Interest Tables 740 Index 744
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series2	The McGraw-Hill Education series operations and decision sciences
spelling	Jacobs, F. Robert Verfasser (DE-588)130025410 aut Operations and supply chain management F. Robert Jacobs ; Richard B. Chase fifteenth edition New York, NY McGraw-Hill Education [2018] © 2018 xxviii, 754 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier The McGraw-Hill Education series operations and decision sciences Includes bibliographical references and index aProduction management Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf Wettbewerbsfähigkeit (DE-588)4065837-5 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Organisationsentwicklung (DE-588)4126887-8 s DE-604 Operations Management (DE-588)4549167-7 s Wettbewerbsfähigkeit (DE-588)4065837-5 s Supply Chain Management (DE-588)4684051-5 s 1\p DE-604 Chase, Richard B. 1939- Verfasser (DE-588)172018870 aut Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030368403&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Jacobs, F. Robert Chase, Richard B. 1939- Operations and supply chain management aProduction management Organisationsentwicklung (DE-588)4126887-8 gnd Supply Chain Management (DE-588)4684051-5 gnd Operations Management (DE-588)4549167-7 gnd Wettbewerbsfähigkeit (DE-588)4065837-5 gnd
subject_GND	(DE-588)4126887-8 (DE-588)4684051-5 (DE-588)4549167-7 (DE-588)4065837-5 (DE-588)4123623-3
title	Operations and supply chain management
title_auth	Operations and supply chain management
title_exact_search	Operations and supply chain management
title_full	Operations and supply chain management F. Robert Jacobs ; Richard B. Chase
title_fullStr	Operations and supply chain management F. Robert Jacobs ; Richard B. Chase
title_full_unstemmed	Operations and supply chain management F. Robert Jacobs ; Richard B. Chase
title_short	Operations and supply chain management
title_sort	operations and supply chain management
topic	aProduction management Organisationsentwicklung (DE-588)4126887-8 gnd Supply Chain Management (DE-588)4684051-5 gnd Operations Management (DE-588)4549167-7 gnd Wettbewerbsfähigkeit (DE-588)4065837-5 gnd
topic_facet	aProduction management Organisationsentwicklung Supply Chain Management Operations Management Wettbewerbsfähigkeit Lehrbuch
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030368403&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT jacobsfrobert operationsandsupplychainmanagement AT chaserichardb operationsandsupplychainmanagement

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