(2018). Operations and service management: Concepts, methodologies, tools, and applications. IGI Global, Disseminator of Knowledge.
Chicago-Zitierstil (17. Ausg.)Operations and Service Management: Concepts, Methodologies, Tools, and Applications. Hershey PA, USA: IGI Global, Disseminator of Knowledge, 2018.
MLA-Zitierstil (9. Ausg.)Operations and Service Management: Concepts, Methodologies, Tools, and Applications. IGI Global, Disseminator of Knowledge, 2018.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.