Operations management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY
McGraw-Hill Education
2017
|
| Edition: | Thirteenth edition, International student edition |
| Series: | The McGraw-Hill series in operations and decision sciences
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXXI, 890 Seiten Illustrationen, Diagramme |
| ISBN: | 9781259921810 1259921816 |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | Contents Preface 1 vii 2 Introduction to Operations Management 2 Introduction Introduction 44 Reading: Amazon Tops in Customer Service Why Learn About Operations Management? 10 Operations Strategy Career Opportunities and Professional Management 13 51 54 Transforming Strategy into Action: The Balanced The Scope of Operations Management 14 Scorecard Reading: 54 Productivity Why Manufacturing Matters 17 56 Readings: Operations Management and Decision Why Productivity Matters 18 Advantage Analytics 20 60 Productivity Improvement The Historical Evolution of Operations Summary Management 21 Key Points 63 Operations Today Key Terms 63 24 62 62 Solved Problems Reading: 63 Discussion and Review Questions Agility Creates a Competitive Edge 26 Key issues for Today’s Business Operations Taking Stock Problems 64 64 Critical Thinking Exercises 27 Readings: 65 65 Case Universities Embrace Sustainability 28 An American Tragedy: How a Good Company Diet and the Environment: Vegetarian i/s. Died Nonvegetarian Home-Style Cookies 29 Operations Tour 67 Hazel Revisited Wegmans Food Markets 33 68 69 “Your Garden Gloves” 70 36 Key Points 36 Key Terms 36 Operations Tour The U.S. Postal Service Discussion and Review Questions Taking Stock 36 70 Selected Bibliography and Further Readings 73 37 Critical Thinking Exercises 37 3 Case Hazel 59 Dutch Tomato Growers’ Productivity Reading: Summary 45 Implications of Organization Strategy for Operations 12 Process Management Making 42 Mission and Strategies 8 Societies 41 Competitiveness 4 Production of Goods Versus Providing Services Competitiveness,
Strategy, and Productivity 40 Introduction 38 Selected Bibliography Further Readings Problem-Solving Guide Forecasting 39 38 74 76 Features Common to All Forecasts Elements of a Good Forecast 77 78 XXV
xxviii 9 Contents Management of Quality Introduction Reading: 372 Making Potato Chips 373 Statistical Process Control Reading: Whatever Happened to Quality? Process Capability 374 The Evolution of Quality Management 374 The Foundations of Modern Quality Management: The Gurus 422 441 Operations Strategy 446 Reading: Bar Codes Might Cut Drug Errors in 375 Insights on Quality Management Hospitals 378 Summary Readings: The Sounds of Quality 380 Hyundai: Kissing Clunkers Goodbye Rework and Morale Quality Awards 384 Quality Certification 447 447 Key Points 447 Key Terms 449 Solved Problems 449 Discussion and Review Questions Taking Stock 386 Problems 387 453 454 Critical Thinking Exercises 386 454 454 Case Quality and the Supply Chain Toys, Inc. 389 Reading: 460 Tiger Tools Improving Quality and Reducing Risk in Offshoring 423 460 Selected Bibliography and Further Readings 461 390 Total Quality Management 11 Aggregate Planning and Master 390 Problem Solving and Process Scheduling Improvement Introduction 394 462 464 Reading: Reading: What Keeps Six Sigma Practitioners up at Duplicate Orders Can Lead to Excess Night? Capacity 397 Quality Tools 398 468 Basic Strategies for Meeting Uneven Demand Reading: Techniques for Aggregate Planning Benchmarking Corporate Websites of Fortune 500 Aggregate Planning In Services Companies Disaggregating the Aggregate Plan 406 Operations Strategy Summary 406 Key Points 407 Key Terms 407 Solved Problem Summary 407 Taking Stock 408 Critical Thinking Exercises Problems Chick-N-Gravy Dinner Line Tip Top Markets 411 10 Quality Control 417 418 416 493
493 493 493 Case 412 Selected Bibliography and Further Readings 484 490 Critical Thinking Exercises Case Inspection 490 Taking Stock 409 Introduction 489 Key Terms Discussion and Re vie w Questions 409 483 489 Key Points Solved Problems 409 481 483 The Master Scheduling Process Discussion and Review Questions Problems Master Scheduling 406 474 Eight Glasses a Day (EGAD) 414 498 Selected Bibliography and Further Readings 12 MRP and ERP Introduction 500 501 An Overview of MRP 501 498 471
Contents MRP Inputs 502 MRP Processing MRP Outputs Summary 506 513 MRP in Services 514 516 516 592 593 UPD Manufacturing 519 Harvey Industries Grill Rite Readings: The ABCs of ERP Operations Strategy 529 Key Terms 530 601 602 603 Operations Tour 527 Bruegger’s Bagel Bakery 529 PSC, Inc. 529 Key Points 600 Farmers Restaurant 523 The Top 10 ERP Mistakes 604 605 Selected Bibliography and Further Readings Solved Problems 607 530 Discussion and Review Questions Taking Stock 592 592 Case 521 14 JIT and Lean Operations 539 608 539 Critical Thinking Exercises Problems 587 Critical Thinking Exercises Problems 517 Summary 587 Taking Stock Capacity Requirements Planning ERP 586 Key Terms Discussion and Review Questions Benefits and Requirements of MRP MRP II 585 Key Points Solved Problem Other Considerations XXIX Introduction 540 540 610 Reading: Case Promotional Novelties Dmd Enterprises 545 546 612 Supporting Goals 613 Building Blocks Operations lour Stickiey Furniture Toyota Recalls 614 Readings: 546 General Mills Turns to Nascar to Reduce Selected Bibliography and Further Readings 549 Changeover Time 617 “People Firms Boost Profits, Study 13 Inventory Introduction 550 Shows 551 621 Lean Tools 631 Reading: Reading: $$$ Nearby Suppliers Match Ford’s Mix 552 The Nature and Importance of Inventories 552 Transitioning to a Lean System Requirements for Effective Inventory Management Lean Services 555 633 633 634 Reading: Reading: To Build a Better Hospital, Virginia Mason Takes Radio Frequency Identification (RFID) Lessons from Toyota Plants Tags 557 JITII Inventory Ordering Policies
561 637 Operations Strategy How Much to Order: Economic Order Quantity Summary Models Key Points 639 Key Terms 639 561 Reorder Point Ordering 573 How Much to Order: Fixed-Order-interval Model The Single-Period Model Operations Strategy 585 580 Solved Problems 577 637 638 639 Discussion and Review Questions Taking Stock 640 Critical Thinking Exercises Problems 640 640 640 636
xxx Contents Case Key Terms Level Operations 641 Taking Stock Critical Thinking Exercises Boeing Problems 642 Master Tag 16 Scheduling 652 4ŕ 3M, a Long Road Became a Shorter Road Global Supply Chains 659 Ethics and the Supply Chain 659 660 717 Key Points 717 Key Terms 718 718 Problems 662 722 722 Critical Thinking Exercises 661 695 717 Taking Stock 722 723 Case Hi֊Ho, Yo-Yo, Inc. 665 729 Selected Bibliography and Further Readings 729 666 Reading: E-Procurement at IBM Supplier Management 17 Project Management Introduction 669 Operations Alliance Inventory Management Order Fulfillment Behavioral Aspects of Project Management Project Managers Have Never Been More Critical 738 Work Breakdown Structure PERT and CPM 675 A Computing Algorithm 677 RFID Tags: Keeping the Shelves Stocked Active RFID vs. Passive RFID 678 Creating An Effective Supply Chain 681 743 744 Probabilistic Time Estimates 751 Determining Path Probabilities Simulation 754 756 Budget Control Reading: Clicks or Bricks, or Both ? 680 678 739 740 Deterministic Time Estimates Readings: 733 739 Planning and Scheduling with Gantt Charts Wegmans’ Shipping System 685 732 672 Operations Tour 685 Project Life Cycle Reading: 674 684 732 671 673 Springdale Farm 730 668 Reading: NestléUSA and Ocean Spray Form Strategic Key Points Operations Strategy Discussion and Review Questions Reading: IBMs Supply Chain Social Responsibility Summary 713 Solved Problems 660 Management Responsibilities Procurement 658 Scheduling Services Summary ERP and Supply Chain Management 692 Scheduling in Low-Volume Systems 655 Reading; Small
Businesses 690 Scheduling Operations 654 Trends in Supply Chain Management Strategy 688 644 Introduction Logistics 687 Selected Bibliography and Further Readings Supply Chain Management E-Business 686 686 Case 643 SUPPLEMENT TO CHAPTER 14; Maintenance 685 686 Operations Tour Selected Bibliography and Further Readings ֊ 685 Discussion and Review Questions 757 Time-Cost Trade-offs: Crashing 757 Advantages of Using PERT and Potential Sources of Error 760 Critical Chain Project Management 761
Contents Other Topics in Project Management Project Management Software Operations Strategy Risk Management Summary 762 763 Key Terms 765 Solved Problems 814 814 Discussion and Review Questions 763 Taking Stock Problems 816 816 816 816 Case 765 Discussion and Review Questions Big Bank 772 772 820 Selected Bibliography and Further Readings Critical Thinking Exercises 820 772 772 19 Case The Case of the Mexican Crazy Quilt Time, Please 779 Why is There Waiting? 823 Computer Solutions 784 Sensitivity Analysis 785 Reading: New Yorkers Do Not Like Waiting in Line Goa! of Waiting-Line Management Characteristics of Waiting Lines Queuing Models: Infinite-Source Queuing Model: Finite-Source Constraint Management The Psychology of Waiting 785 785 Summary 838 841 844 Key Points 844 Key Terms 844 Solved Problems Problems 826 838 844 Discussion and Review Questions 786 Measures of Waiting-Line Performance 824 Graphical Linear Programming The Simplex Method 782 Managerial Implications of Waiting Lines 847 847 Case 790 Son, Ltd. 851 790 Custom Cabinets, Inc:© 805 811 Readings 811 David H. Maister on the Psychology of 812 853 APPENDIX A Answers to Selected Problems APPENDIX В Tables APPENDIX C Working with the Normal Distribution 872 812 Reading: Managing Waiting Lines at Disney World 852 Selected Bibliography and Further Reading: Operations Strategy 822 Linear Programming Models 781 . ement of Waiting Lines Waiting Linear Programming Introduction 781 Selected Bibliography and Further Readings 18 814 Key Terms Critical Thinking Exercises 765 Taking Stock 813 Key Points Solved Problems 764
Key Points Problems Summary 761 XXXI 813 Company Index 877 Subject Index 879 866 854
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| spelling | Stevenson, William J. (DE-588)13049495X aut Operations management William J. Stevenson, Saunders College of Business, Rochester Institute of Technology Thirteenth edition, International student edition New York, NY McGraw-Hill Education 2017 XXXI, 890 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier The McGraw-Hill series in operations and decision sciences Production management CD-ROM (DE-588)4139307-7 gnd rswk-swf Produktionsorganisation (DE-588)4175805-5 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf Entscheidungsprozess (DE-588)4121202-2 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Entscheidungsprozess (DE-588)4121202-2 s Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s CD-ROM (DE-588)4139307-7 s 2\p DE-604 Produktionsorganisation (DE-588)4175805-5 s Operations Management (DE-588)4549167-7 s 3\p DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030337704&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Stevenson, William J. Operations management Production management CD-ROM (DE-588)4139307-7 gnd Produktionsorganisation (DE-588)4175805-5 gnd Operations Management (DE-588)4549167-7 gnd Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd Entscheidungsprozess (DE-588)4121202-2 gnd |
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| title | Operations management |
| title_auth | Operations management |
| title_exact_search | Operations management |
| title_full | Operations management William J. Stevenson, Saunders College of Business, Rochester Institute of Technology |
| title_fullStr | Operations management William J. Stevenson, Saunders College of Business, Rochester Institute of Technology |
| title_full_unstemmed | Operations management William J. Stevenson, Saunders College of Business, Rochester Institute of Technology |
| title_short | Operations management |
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