Knowledge management: Value creation through organizational learning
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cham [u.a.]
Springer
2018
|
| Edition: | 2. Auflage |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXV, 344 Seiten Ill., graph. Darst. |
| ISBN: | 9783319599779 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | XV
Contents
1 Towards a Digitally Enabled Knowledge Society................... 1
1.1 Knowledge: A Resource for Creating Wealth........................ 2
1.1.1 Knowledge Societies and Economies................................ 2
1.1.2 International Division of Labour Based on Intangible Assets..... 6
1.1.3 Accelerated Competition; improving Faster and Becoming Different. 8
1.1.4 What Is Knowledge Management?.................................... 12
1.2 How Organisations Learn.......................................... 17
1.3 The Knowledge Firm: A Quick Assessment........................... 19
1A Key Insights of Chapter 1...................................... 28
1.5 Questions........................................................ 28
1.6 Assignments................................................ 28
1.7 KM-Tool: Knowledge Café.......................................... 28
References....................................................... 29
2 Knowledge in Organisations................................... 33
2.1 Knowledge Based Value Creation................................... 34
2.1.1 The «Knowledge Ladder»: Information, Knowledge and Competence.... 34
2.1.2 Fields of Action of Knowledge Management......................... 38
2.1.3 KM Maturity Asessment.......................................... 39
2.2 Dimensions of Knowledge.......................................... 43
2.2.1 Nature of Knowledge.............................................. 43
2.2.2 Availability and Conversion of Knowledge; SEICI-Model ........... 46
2.2.3 The Value Dimension of Knowledge................................. 51
2.3 Knowledge as Competitive Factor.................................. 56
2.3.1 Knowledge-Based Theory of the Firm............................... 56
2.3.2 Knowledge as Strategic Competitive Factor...................... 56
2.3.3 Impact of Knowledge Management Practices on Performance.......... 58
2.4 Key Insights of Chapter 2........................................ 61
2.5 Questions........................................................ 62
2.6 Assignments...................................................... 62
2.7 KM-Tool: Idea Competition........................................ 62
References....................................................... 64
3 Organisational Forms to Leverage Knowledge....................... 67
3.1 Balancing Antagonisms............................................ 69
3.1.1 Stability Versus Renewal......................................... 69
3.1.2 Competition Versus Cooperation................................... 73
3.2 Platforms for Knowledge Creation................................. 80
3.2.1 The Hypertext Organisation....................................... 81
3.2.2 The Platform Organisation........................................ 83
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XVI Contents
33 From «Infinitely Flat» to «Star Burst».........................
33.1 The Infinitely Flat Organisation: Effective Replication of Routines.
33.2 The Inverted Organisation: Support to Individual Expertise.
33.3 The Starburst Organisation: The New Business Creator.......
33.4 The Spider Organisation: Creating Value by Networks........
3.4 Overcoming Deficiencies of the Multidivisional Organisation
3.4.1 Independence Versus Integration............................-
3.4.2 The Entrepreneurial Corporation............................
3.5 Knowledge Alliances........................................
3.6 Groups as Knowledge-Promoting Forms of Organisations.......
3.7 Key Insights of Chapter 3..................................
3.8 Questions..................................................
3.9 Assignments................................................
3.10 KM-Tool: After Action Review (AAR).........................
References................................................
4 Knowledge Work(ers) in the Digital Age.....................
4.1 The Future of Knowledge Work...............................
4.1.1 A New Social Contract......................................
4.1.2 Types of Knowledge Work....................................
4.13 Knowledge Work(ers) 4.0......................................
4.2 Drivers and Obstacles of Effective Knowledge Work..........
43 The Actors of the Knowledge Firm...........................
43.1 Five Groups of Employees...................................
43.2 Redefining Middle Management in a Digital World.............
43.3 Upper Management: Visionary Context Designers..............
43.4 Professionals: The Knowledge Practitioners..................
43.5 Information Brokers and Infrastructure Managers.............
43.6 Support Employees..........................................
4.4 Motivating Knowledge Workers...............................
4.4.1 Extrinsic Versus Intrinsic Motivation......................
4.4.2 Motivating Knowledge Workers...............................
4.5 Competencies for the «Intelligent Firm»....................
4.5.1 Managing Talent and Competencies...........................
4.5.2 How Does Your Organization Deal with Competences?..........
4.53 Developing Competence........................................
4.6 Communities of Practice: A Learning Approach...............
4.6.1 Understanding Communities..................................
4.6.2 Ideal Type of Communities of Practice......................
4.6.3 Dimensions of Communities of Practice......................
4.7 Key Insights of Chapter 4..................................
4.8 Questions..................................................
4.9 Assignments................................................
4.10 KM-Tool: The Skill or Competence Matrix....................
References................................................
Contents
XVII
5 Strategies for Managing Knowledge............................... 157
5.1 The Need for a Knowledge-Oriented Strategy...................... 159
5.1.1 Guiding Principles fora Successful Knowledge Management Strategy. 160
5.1.2 Knowledge Management as Response to Tactical and Strategic Changes... 161
5.2 Developing a Knowledge Management Strategy: Five Questions....... 162
5.3 Focused Strategies: Innovation, Process and Project Perspectives. 170
5.3.1 Innovation-Oriented KM Strategy................................. 170
5.3.2 Process-Oriented KM Strategy.................................... 173
5.3.3 Project-Oriented KM Strategy.................................... 177
5.4 Organisations as Knowledge Markets.............................. 179
5.4.1 The Knowledge Market Concept.................................. 179
5.4.2 Creating a Knowledge Market..................................... 182
5.4.3 Roles of Knowledge Managers and Coaches......................... 184
5.4.4 Defining Principles of the Knowledge Market..................... 186
5.4.5 Knowledge Culture: An Enabling Framework........................ 189
5.5 Spaces for Interaction: The Physical Layout..................... 193
5.6 Key Insights of Chapter 5....................................... 195
5.7 Questions....................................................... 195
5.8 Assignments..................................................... 196
5.9 KM-Tool: Knowledge Market....................................... 196
References...................................................... 198
6 Context Specific Knowledge Management Strategies................ 201
6.1 Knowledge Management in International Contexts.................. 203
6.1.1 Challenges of Knowing Across Cultures........................... 203
6.1.2 The Projection Approach......................................... 204
6.1.3 The Integration Approach........................................ 205
6.1.4 The Orchestration Approach...................................... 205
6.1.5 Knowledge-Oriented Project Planning............................. 209
6.1.6 Bridging the «Knowing-Doing» Gap in International Service
Organisations: Three Cases...................................... 210
6.2 Knowledge Management in SMEs.................................... 215
6.2.1 Coping with Turbulent Environments.............................. 215
6.2.2 Need for Harnessing Organisational Learning in SMEs............. 218
6.2.3 Knowledge Management Strategies of SMEs......................... 219
6.2.4 Framework for Effective Implementation of KM in SMEs............ 221
6.3 Knowledge Management in the Public Sector....................... 224
6.3.1 New Public Management........................................... 224
6.3.2 KM Challenges in the Public Sector.............................. 225
6.3.3 KM Practices in the Public Sector............................... 227
6.4 Managing Knowledge at a Country or Regional Level............... 230
6.4.1 Tangible Versus Intangible Assets............................... 230
6.4.2 Attracting Talents to Regions................................... 233
6.4.3 Knowledge Management for Rural Development...................... 234
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Contents
Key Insights of Chapter 6...................................
Questions...................*...............................
Assignments.................................................
KM-Tool: Storytelling..............................*........
References..................................................
Information and Communication Technologies
Supporting the Digital Transformation of Knowledge Work
Changing Needs.....................*........................
Challenges for Designing ICT Systems........................
High Performance Workplace.....«............................
ICT Applications for Knowledge Workers: An Overview.........
Individual Efficiency.......................................
Teamwork....................................................
Information Supply..........................................
Active Information Search...................................
Cooperative Knowledge Use...................................
Management Systems for Planning and Control.................
Success Factors for ICT Implementation....................
Key Insights of Chapter 7...................................
Questions...................................................
Assignments.................................................
KM-Tool: Knowledge Taxonomy and Knowledge Map..,............
References..................................................
Measuring and Safeguarding Intellectual Capital.............
Finding Measures for Intangible Assets......................
Intellectual Capital Reporting..............................
Deductive Summarising Approaches............................
Inductive Analytical Approaches.............................
The Multi-stage indicator Model...............................
Evaluation of 1C Reporting Approaches ......................
Protecting Knowledge........................................
Loss of Knowledge: The Organisation Forgets.................
Ways of Safeguarding Knowledge..............................
Key Insights of Chapter 8...................................
Questions...................................................
Assignments.................................................
KM-Tool: Knowledge Inventory................................
References..................................................
How to Put Knowledge Management into Practice...............
Shaping the Knowledge Organisation of the Future............
KM Implementation Frameworks................................
Business Excellence Models as an Overarching Framework......
ISO 9001:2015 as an Implementation Framework................
XIX
Contents
9.2.3 Step Approach Frameworks to KM................................ 309
9.2.4 A KM Implementation Framework Based on the «Knowledge Ladder». 311
9.3 Implementing KM: A Change Project............................. 318
9.3.1 Structuring a Change Project.................................. 318
9.3.2 Kotter s Eight Steps of Change................................ 319
9.3.3 Implementation Paths of Knowledge Management.................. 321
9.4 Implementing KM at Individual Level: Key Competencies
for Knowledge Workers......................................... 324
9.5 The 12-Point Programme for Knowledge-Oriented
Management of a Company....................................... 326
9.6 Key Insights of Chapter 9..................................... 327
9.7 Questions..................................................... 328
9.8 Assignments................................................... 328
9.9 KM-Tool: Work-Out (General Electric).......................... 328
References.................................................... 330
Supplementary Information
Multilingual Glossary......................................... 332
Knowledge Management Resources................................ 335
Index......................................................... 337
|
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| spelling | North, Klaus 1954- Verfasser (DE-588)110117875 aut Knowledge management Value creation through organizational learning Klaus North ; Gita Kumta 2. Auflage Cham [u.a.] Springer 2018 XXV, 344 Seiten Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Wertschöpfung (DE-588)4065685-8 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 s Organisatorisches Lernen (DE-588)4198012-8 s Wertschöpfung (DE-588)4065685-8 s DE-604 Kumta, Gita Verfasser (DE-588)1050853989 aut Erscheint auch als Online-Ausgabe 978-3-319-59978-6 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030291221&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | North, Klaus 1954- Kumta, Gita Knowledge management Value creation through organizational learning Organisatorisches Lernen (DE-588)4198012-8 gnd Wertschöpfung (DE-588)4065685-8 gnd Wissensmanagement (DE-588)4561842-2 gnd |
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| title | Knowledge management Value creation through organizational learning |
| title_auth | Knowledge management Value creation through organizational learning |
| title_exact_search | Knowledge management Value creation through organizational learning |
| title_full | Knowledge management Value creation through organizational learning Klaus North ; Gita Kumta |
| title_fullStr | Knowledge management Value creation through organizational learning Klaus North ; Gita Kumta |
| title_full_unstemmed | Knowledge management Value creation through organizational learning Klaus North ; Gita Kumta |
| title_short | Knowledge management |
| title_sort | knowledge management value creation through organizational learning |
| title_sub | Value creation through organizational learning |
| topic | Organisatorisches Lernen (DE-588)4198012-8 gnd Wertschöpfung (DE-588)4065685-8 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Organisatorisches Lernen Wertschöpfung Wissensmanagement |
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