APA (7th ed.) Citation

(2018). Business performance management: A complete guide ; practical tools for self-assessment. The Art of Service.

Chicago Style (17th ed.) Citation

Business Performance Management: A Complete Guide ; Practical Tools for Self-assessment. [Brisbane?]: The Art of Service, 2018.

MLA (9th ed.) Citation

Business Performance Management: A Complete Guide ; Practical Tools for Self-assessment. The Art of Service, 2018.