Integrated measurement-- KPIs and metrics for ITSM: a narrative account
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Bibliographic Details
Main Author: MacLean, Daniel (Author)
Format: Book
Language:English
Published: Ely, Cambridgeshire IT Governance Publishing 2013
Subjects:
Item Description:Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013)
Physical Description:174 pages
ISBN:9781849283830

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Interlibrary loan Place Request Caution: Not in THWS collection!