Studies of work and the workplace in HCI: concepts and techniques
This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interact...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
[San Rafael, Calif.]
Morgan & Claypool Publishers
© 2009
|
| Series: | Synthesis lectures on human-centered informatics
#2 [3] |
| Subjects: | |
| Online Access: | UBW01 Volltext |
| Summary: | This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interaction (HCI), which is from the perspective of ethnomethodology. We locate studies of work in HCI within its intellectual antecedents, and describe paradigmatic examples and case studies. Second, we hope to provide those who are intending to conduct the type of fieldwork that studies of work and the workplace draw off with suggestions as to how they can go about their own work of developing observations about the settings they encounter. These suggestions take the form of a set of maxims that we have found useful while conducting the studies we have been involved in. We draw from our own fieldwork notes in order to illustrate these maxims. In addition we also offer some homilies about how to make observations; again, these are ones we have found useful in our own work |
| Item Description: | Title from PDF title page (viewed Apr. 21, 2009) Issued as #2 of Synthesis lectures on human-centered informatics in error |
| Physical Description: | 1 Online-Ressource (ix, 95 Seiten) illustrations, digital, PDF files |
| ISBN: | 9781598299885 1598299883 9781598299878 1598299875 |
| DOI: | 10.2200/S00177ED1V01Y200903HCI003 |
Staff View
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| 505 | 8 | |a Motivation -- Overview: a paradigmatic case -- Scientific foundations -- Ethnography -- The tradition of British social anthropology -- The Chicago school of sociology -- Interactionism -- Work and occupations -- Redefining organizations -- Subcultures -- Conclusion -- Ethnomethodology -- Conversation analysis -- Situated action -- Detailed description -- Critique -- Evaluation -- Requirements -- Foundational relationships -- Case study -- How to conduct ethnomethodological studies of work -- Maxim 1: keep close to the work -- Keep company with the participants -- Do not mediate the work through documents -- Work in real time -- Follow the work -- Work and organizational structure -- Maxim 2: examine the correspondence between the work and the scheme of work -- Reading off the procedures is not sufficient for design purposes -- Maxim 3: look for troubles great and small -- Troubles are instructive -- Do not measure troubles according to an external standard -- How do people distinguish between normal troubles and major hassles -- Work in its own terms -- Not theory-driven -- Tell-it-like-it-is -- Maxim 4: take the lead from those who know the work -- Maxim 5: where is the work done -- Making context more telling -- Setting the context -- Where is this work in the division of labor -- A working division of labor -- Work is an organizational matter -- Making observations -- Open your eyes -- It is not about you -- There is always something going on -- You get what you get -- A little goes a long way -- Current status -- References | |
| 520 | 3 | |a This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interaction (HCI), which is from the perspective of ethnomethodology. We locate studies of work in HCI within its intellectual antecedents, and describe paradigmatic examples and case studies. Second, we hope to provide those who are intending to conduct the type of fieldwork that studies of work and the workplace draw off with suggestions as to how they can go about their own work of developing observations about the settings they encounter. These suggestions take the form of a set of maxims that we have found useful while conducting the studies we have been involved in. We draw from our own fieldwork notes in order to illustrate these maxims. In addition we also offer some homilies about how to make observations; again, these are ones we have found useful in our own work | |
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| contents | Motivation -- Overview: a paradigmatic case -- Scientific foundations -- Ethnography -- The tradition of British social anthropology -- The Chicago school of sociology -- Interactionism -- Work and occupations -- Redefining organizations -- Subcultures -- Conclusion -- Ethnomethodology -- Conversation analysis -- Situated action -- Detailed description -- Critique -- Evaluation -- Requirements -- Foundational relationships -- Case study -- How to conduct ethnomethodological studies of work -- Maxim 1: keep close to the work -- Keep company with the participants -- Do not mediate the work through documents -- Work in real time -- Follow the work -- Work and organizational structure -- Maxim 2: examine the correspondence between the work and the scheme of work -- Reading off the procedures is not sufficient for design purposes -- Maxim 3: look for troubles great and small -- Troubles are instructive -- Do not measure troubles according to an external standard -- How do people distinguish between normal troubles and major hassles -- Work in its own terms -- Not theory-driven -- Tell-it-like-it-is -- Maxim 4: take the lead from those who know the work -- Maxim 5: where is the work done -- Making context more telling -- Setting the context -- Where is this work in the division of labor -- A working division of labor -- Work is an organizational matter -- Making observations -- Open your eyes -- It is not about you -- There is always something going on -- You get what you get -- A little goes a long way -- Current status -- References |
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| format | Electronic eBook |
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| id | DE-604.BV044683334 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:59:15Z |
| institution | BVB |
| isbn | 9781598299885 1598299883 9781598299878 1598299875 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030080422 |
| oclc_num | 1015874485 |
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| owner_facet | DE-20 |
| physical | 1 Online-Ressource (ix, 95 Seiten) illustrations, digital, PDF files |
| psigel | ebook |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Morgan & Claypool Publishers |
| record_format | marc |
| series | Synthesis lectures on human-centered informatics |
| series2 | Synthesis lectures on human-centered informatics |
| spelling | Button, Graham 1950- Verfasser (DE-588)1096522438 aut Studies of work and the workplace in HCI concepts and techniques Graham Button (Sheffield Hallam University) and Wes Sharrock (University of Manchester) [San Rafael, Calif.] Morgan & Claypool Publishers © 2009 1 Online-Ressource (ix, 95 Seiten) illustrations, digital, PDF files txt rdacontent c rdamedia cr rdacarrier Synthesis lectures on human-centered informatics #2 [3] Title from PDF title page (viewed Apr. 21, 2009) Issued as #2 of Synthesis lectures on human-centered informatics in error Motivation -- Overview: a paradigmatic case -- Scientific foundations -- Ethnography -- The tradition of British social anthropology -- The Chicago school of sociology -- Interactionism -- Work and occupations -- Redefining organizations -- Subcultures -- Conclusion -- Ethnomethodology -- Conversation analysis -- Situated action -- Detailed description -- Critique -- Evaluation -- Requirements -- Foundational relationships -- Case study -- How to conduct ethnomethodological studies of work -- Maxim 1: keep close to the work -- Keep company with the participants -- Do not mediate the work through documents -- Work in real time -- Follow the work -- Work and organizational structure -- Maxim 2: examine the correspondence between the work and the scheme of work -- Reading off the procedures is not sufficient for design purposes -- Maxim 3: look for troubles great and small -- Troubles are instructive -- Do not measure troubles according to an external standard -- How do people distinguish between normal troubles and major hassles -- Work in its own terms -- Not theory-driven -- Tell-it-like-it-is -- Maxim 4: take the lead from those who know the work -- Maxim 5: where is the work done -- Making context more telling -- Setting the context -- Where is this work in the division of labor -- A working division of labor -- Work is an organizational matter -- Making observations -- Open your eyes -- It is not about you -- There is always something going on -- You get what you get -- A little goes a long way -- Current status -- References This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interaction (HCI), which is from the perspective of ethnomethodology. We locate studies of work in HCI within its intellectual antecedents, and describe paradigmatic examples and case studies. Second, we hope to provide those who are intending to conduct the type of fieldwork that studies of work and the workplace draw off with suggestions as to how they can go about their own work of developing observations about the settings they encounter. These suggestions take the form of a set of maxims that we have found useful while conducting the studies we have been involved in. We draw from our own fieldwork notes in order to illustrate these maxims. In addition we also offer some homilies about how to make observations; again, these are ones we have found useful in our own work Arbeitswelt (DE-588)4002805-7 gnd rswk-swf Ethnomethodologie (DE-588)4130874-8 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Human-computer interaction Work environment Ethnomethodology COMPUTERS / Interactive & Multimedia COMPUTERS / Social Aspects / Human-Computer Interaction Electronic books Arbeitswelt (DE-588)4002805-7 s Ethnomethodologie (DE-588)4130874-8 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s 1\p DE-604 Sharrock, Wes W. 1943- Sonstige (DE-588)121731979 oth Print version Button, Graham, 1950- Studies of work and the workplace in HCI. [San Rafael, Calif.] : Morgan & Claypool Publishers, ©2009 9781598299878 Synthesis lectures on human-centered informatics #2 [3] (DE-604)BV042949300 3 https://doi.org/10.2200/S00177ED1V01Y200903HCI003 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Button, Graham 1950- Studies of work and the workplace in HCI concepts and techniques Synthesis lectures on human-centered informatics Motivation -- Overview: a paradigmatic case -- Scientific foundations -- Ethnography -- The tradition of British social anthropology -- The Chicago school of sociology -- Interactionism -- Work and occupations -- Redefining organizations -- Subcultures -- Conclusion -- Ethnomethodology -- Conversation analysis -- Situated action -- Detailed description -- Critique -- Evaluation -- Requirements -- Foundational relationships -- Case study -- How to conduct ethnomethodological studies of work -- Maxim 1: keep close to the work -- Keep company with the participants -- Do not mediate the work through documents -- Work in real time -- Follow the work -- Work and organizational structure -- Maxim 2: examine the correspondence between the work and the scheme of work -- Reading off the procedures is not sufficient for design purposes -- Maxim 3: look for troubles great and small -- Troubles are instructive -- Do not measure troubles according to an external standard -- How do people distinguish between normal troubles and major hassles -- Work in its own terms -- Not theory-driven -- Tell-it-like-it-is -- Maxim 4: take the lead from those who know the work -- Maxim 5: where is the work done -- Making context more telling -- Setting the context -- Where is this work in the division of labor -- A working division of labor -- Work is an organizational matter -- Making observations -- Open your eyes -- It is not about you -- There is always something going on -- You get what you get -- A little goes a long way -- Current status -- References Arbeitswelt (DE-588)4002805-7 gnd Ethnomethodologie (DE-588)4130874-8 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4002805-7 (DE-588)4130874-8 (DE-588)4125909-9 |
| title | Studies of work and the workplace in HCI concepts and techniques |
| title_auth | Studies of work and the workplace in HCI concepts and techniques |
| title_exact_search | Studies of work and the workplace in HCI concepts and techniques |
| title_full | Studies of work and the workplace in HCI concepts and techniques Graham Button (Sheffield Hallam University) and Wes Sharrock (University of Manchester) |
| title_fullStr | Studies of work and the workplace in HCI concepts and techniques Graham Button (Sheffield Hallam University) and Wes Sharrock (University of Manchester) |
| title_full_unstemmed | Studies of work and the workplace in HCI concepts and techniques Graham Button (Sheffield Hallam University) and Wes Sharrock (University of Manchester) |
| title_short | Studies of work and the workplace in HCI |
| title_sort | studies of work and the workplace in hci concepts and techniques |
| title_sub | concepts and techniques |
| topic | Arbeitswelt (DE-588)4002805-7 gnd Ethnomethodologie (DE-588)4130874-8 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Arbeitswelt Ethnomethodologie Mensch-Maschine-Kommunikation |
| url | https://doi.org/10.2200/S00177ED1V01Y200903HCI003 |
| volume_link | (DE-604)BV042949300 |
| work_keys_str_mv | AT buttongraham studiesofworkandtheworkplaceinhciconceptsandtechniques AT sharrockwesw studiesofworkandtheworkplaceinhciconceptsandtechniques |