Shortle, J. F., Thompson, J. M., Gross, D., & Harris, C. M. (2018). Fundamentals of queueing theory (Fifth Edition.). Wiley.
Chicago Style (17th ed.) CitationShortle, John F., James M. Thompson, Donald Gross, and Carl M. Harris. Fundamentals of Queueing Theory. Fifth Edition. Hoboken, NJ, USA: Wiley, 2018.
MLA (9th ed.) CitationShortle, John F., et al. Fundamentals of Queueing Theory. Fifth Edition. Wiley, 2018.
Warning: These citations may not always be 100% accurate.