Scharlatt, H. (2016). Resolving Conflict: Ten Steps for Turning Negatives to Positives. Center for Creative Leadership.
Chicago-Zitierstil (17. Ausg.)Scharlatt, Harold. Resolving Conflict: Ten Steps for Turning Negatives to Positives. Greensboro, NC: Center for Creative Leadership, 2016.
MLA-Zitierstil (9. Ausg.)Scharlatt, Harold. Resolving Conflict: Ten Steps for Turning Negatives to Positives. Center for Creative Leadership, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.