Buttle, F. (2015). Customer Relationship Management: Concepts and Technologies (3rd ed.). Taylor and Francis.
Chicago Style (17th ed.) CitationButtle, Francis. Customer Relationship Management: Concepts and Technologies. 3rd ed. London: Taylor and Francis, 2015.
MLA (9th ed.) CitationButtle, Francis. Customer Relationship Management: Concepts and Technologies. 3rd ed. Taylor and Francis, 2015.
Warning: These citations may not always be 100% accurate.