Business process management cases: digital innovation and business transformation in practice
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| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cham
Springer
[2018]
|
| Series: | Management for Professionals
|
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | xvi, 610 Seiten Illustrationen, Diagramme |
| ISBN: | 9783319583068 3319583069 9783319863726 |
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Titel: Business process management cases
Autor: Vom Brocke, Jan
Jahr: 2018
Jan vom Brocke · Jan Wendling
Editors
Business Process
Management Cases
Digital Innovation and Business
Transformation in Practice
4^ Springer
Contents
Frameworks for Business Process Management: A Taxonomy for
Business Process Management Cases 1
Jan vom Brocke and Jan Mendling
Part I Strategy and Governance
How to Move from Paper to Impact in Business Process
Management: The Journey of SAP 21
Corinne Reisert, Sarah Zelt, and Joerg Wacker
Developing and Implementing a Process-Performance Management
System: Experiences from S-Y Systems TechnologiesEurope
GmbH--A Global Automotive Supplier 37
Josef Blasini, Susanne Leist, and Werner Merkl
Establishment of a Central Process Governance Organization
Combined with Operational Process Improvements 57
Christian Czarnecki
BPM Adoption and Business Transformation at Snaga, a Public
Company: Critical Success Factors for Five Stages of BPM 77
Andrej Kovacic, Gregor Haue, Brina Buh, and Mojca Indihar Stemberger
Enabling Flexibility of Business Processes Using Compliance Rules:
The Case of Mobiliar 91
Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam,
Christoph Czepa, Huy Tran, and Uwe Zdun
Comprehensive Business Process Management at Siemens:
Implementing Business Process Excellence 111
Bartosz Woliriski and Saimir Bala
xiii
xiv Contents
People-Centric, ICT-Enabled Process Innovations via Community,
Public and Private Sector Partnership, and e-Leadership:
The Case of the Dompe eHospital in Sri Lanka 125
Wasana Bandara, Rehan Syed, Bandula Ranathunga,
and K.B. Sampath Kulathilaka
Fast Fish Eat Slow Fish: Business Transformation at Autogrill 149
Stijn Viaene and Joachim Van den Bergh
Part II Methods
The NESTT: Rapid Process Redesign at Queensland University of
Technology 169
Michael Rosemann
Kiss the Documents! How the City of Ghent Digitizes Its Service
Processes 187
Amy Van Looy and Sabine Rotthier
Application of the Design Thinking Approach to Process Redesign
at an Insurance Company in Brazil 205
Jose Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva,
and Martin Matzner
Collaborative BPM for Business Transformations in
Telecommunications: The Case of "3" 235
Thomas Karle and Kurt Teichenthaler
Process Management in Construction: Expansion of the Bolzano
Hospital 257
Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt,
and Michael Reifer
Exposing Impediments to Insurance Claims Processing 275
Robert Andrews, Moe Wynn, Arthur H.M ter Hofstede, Jingxin Xu,
Kylie Horton, Paul Taylor, and Sue Plunkett-Cole
Mining the Usability of Process-Oriented Business Software:
The Case of the ARIS Designer of Software AG 291
Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke,
and Peter Loos
Improving Patient Flows at St. Andrew s War Memorial Hospital's
Emergency Department Through Process Mining 311
Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H.M. ter Hofstede,
and Sean Rothwell
Contents xv
Part III Information Technology
CrowdStrom: Analysis, Design, and Implementation of Processes
for a Peer-to-Peer Service for Electric Vehicle Charging 337
Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin,
Moritz von Hoffen, Matthias Löchte, Sarah Pütz, and Jörg Becker
Enabling Flexible Laboratory Processes: Designing the Laboratory
Information System of the Future 361
Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz,
Maximilian Röglinger, and Marco Schmidt
Managing Environmental Protection Processes via BPM at
Deutsche Bahn 381
Ingo Rau, Iris Rabener, Jürgen Neumann, and Svetlana Bloching
Hybrid Process Technologies in the Financial Sector:The Case of
BRFkredit 397
S0ren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats
Business Process Management in the Manufacturing Industry:
ERP Replacement and ISO 9001 Recertißcation Supported by the
icebricks Method 413
Jörg Becker, Nico Clever, Justus Holler, and Maria Neumann
Why Are Process Variants Important in Process Monitoring?
The Case of Zalando SE 431
Matthias Schrepfer, Matthias Kunze, Gunnar Obst, and Juliane Siegeris
Adoption of RFID Technology: The Case of Adler--A European
Fashion Retail Company 449
Roland Leitz, Andreas Solti, Alexander Weinhard, and Jan Mendling
Automate Does Not Always Mean Optimize: Case Study at a
Logistics Company 463
Jan Suchy, Milan Suchy, Michal Rosik, and Agnes Valkova
Integrate Your Partners into Your Business Processes Using
Interactive Forms: The Case of Automotive Industry Company
HEYCO 485
Bernhard Schindlbeck and Peter Kleinschmidt
Part IV People and Culture
Leading 20,000+ Employees with a Process-Oriented Management
System: Insights into Process Management at Lufthansa Technik
Group 505
Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimbom,
and Michael Bögle
xvi Contents
"Simply Modeling": BPM for Everybody-Recommendations from
the Viral Adoption of BPM at l l 521
Florian Imgrund, Christian Janiesch, and Christoph Rosenkranz
Supporting Process Implementation with the Help of Tangible
Process Models 541
Thomas Russack and Susanne Menges
Business Process Modeling of a Quality System in a Petroleum
Industry Company 557
John Krogstie, Merethe Heggset, and Harald Wesenberg
Business Process Management in German Institutions of Higher
Education: The Case of Jade University of Applied Science 577
Jan Bührig, Thorsten Schoormann, and Ralf Knackstedt
Exploring the Influence of Organizational Culture on BPM Success:
The Experience of the Peraambuco Court of Accounts 593
Carina Alves, Iveruska Jatobä, George Valenga, and Gloria Fraga |
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| discipline | Wirtschaftswissenschaften |
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| spelling | Business process management cases digital innovation and business transformation in practice Jan vom Brocke, Jan Mendling (editors) Cham Springer [2018] © 2018 xvi, 610 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Management for Professionals Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf KJQ ; BISAC Subject Heading UNH ; BIC subject category KJQ ; BIC subject category KJU ; BIC subject category JHBL ; BIC subject category Case Studies BPM Business Process Management Teaching Cases Real-World BPM Cases (DE-588)4143413-4 Aufsatzsammlung gnd-content Prozessmanagement (DE-588)4353072-2 s Organisationswandel (DE-588)4075693-2 s DE-604 Vom Brocke, Jan (DE-588)131743279 edt Mendling, Jan (DE-588)136506313 edt Springer International Publishing (DE-588)1064344704 pbl Elektronische Reproduktion 9783319583075 Erscheint auch als Online-Ausgabe, eBook 10.1007/978-3-319-58307-5 978-3-319-58307-5 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4ef1f35025e749669a17c5b932afc18c&prov=M&dok_var=1&dok_ext=htm Inhaltstext HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029908370&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Business process management cases digital innovation and business transformation in practice Prozessmanagement (DE-588)4353072-2 gnd Organisationswandel (DE-588)4075693-2 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4075693-2 (DE-588)4143413-4 |
| title | Business process management cases digital innovation and business transformation in practice |
| title_auth | Business process management cases digital innovation and business transformation in practice |
| title_exact_search | Business process management cases digital innovation and business transformation in practice |
| title_full | Business process management cases digital innovation and business transformation in practice Jan vom Brocke, Jan Mendling (editors) |
| title_fullStr | Business process management cases digital innovation and business transformation in practice Jan vom Brocke, Jan Mendling (editors) |
| title_full_unstemmed | Business process management cases digital innovation and business transformation in practice Jan vom Brocke, Jan Mendling (editors) |
| title_short | Business process management cases |
| title_sort | business process management cases digital innovation and business transformation in practice |
| title_sub | digital innovation and business transformation in practice |
| topic | Prozessmanagement (DE-588)4353072-2 gnd Organisationswandel (DE-588)4075693-2 gnd |
| topic_facet | Prozessmanagement Organisationswandel Aufsatzsammlung |
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