APA (7th ed.) Citation

Hellemann, N. J. (2017). Managing expectations: Explaining and influencing post-purchase evaluations and return intentions in online retailing. Edition Wissenschaft Apprimus.

Chicago Style (17th ed.) Citation

Hellemann, Niklas Jan. Managing Expectations: Explaining and Influencing Post-purchase Evaluations and Return Intentions in Online Retailing. [Aachen]: Edition Wissenschaft Apprimus, 2017.

MLA (9th ed.) Citation

Hellemann, Niklas Jan. Managing Expectations: Explaining and Influencing Post-purchase Evaluations and Return Intentions in Online Retailing. Edition Wissenschaft Apprimus, 2017.