Service science research, strategy and innovation: dynamic knowledge management methods
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce" - Provided by publisher
Saved in:
| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hershey PA
Business Science Reference
[2012]
|
| Series: | Premier reference source
|
| Subjects: | |
| Online Access: | DE-706 DE-1049 DE-898 DE-1050 DE-83 Volltext |
| Summary: | "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce" - Provided by publisher |
| Item Description: | Includes bibliographical references |
| Physical Description: | 1 Online-Ressource (xxxiii, 697 Seiten) |
| ISBN: | 9781466600782 9781466600799 |
Staff View
MARC
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| 505 | 8 | |a 1. Services and service management / Bal azs Heidrich and G abor R ethi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Gra ca Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- | |
| 505 | 8 | |a 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau C eline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, J urgen M uhlbacher and Barbara M uller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos G. Hern andez, Mar ia J. Garc ia and Gilberto J. Hern andez -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / J urgen M uhlba | |
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| contents | 1. Services and service management / Bal azs Heidrich and G abor R ethi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Gra ca Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau C eline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, J urgen M uhlbacher and Barbara M uller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos G. Hern andez, Mar ia J. Garc ia and Gilberto J. Hern andez -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / J urgen M uhlba |
| ctrlnum | (OCoLC)1002228452 (DE-599)BVBBV044431395 |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV044431395 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-23T01:07:38Z |
| institution | BVB |
| isbn | 9781466600782 9781466600799 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029832776 |
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| record_format | marc |
| series2 | Premier reference source |
| spelling | Service science research, strategy and innovation dynamic knowledge management methods N. Delener (Arcadia University, USA) Hershey PA Business Science Reference [2012] © 2012 1 Online-Ressource (xxxiii, 697 Seiten) txt rdacontent c rdamedia cr rdacarrier Premier reference source Includes bibliographical references 1. Services and service management / Bal azs Heidrich and G abor R ethi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Gra ca Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau C eline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, J urgen M uhlbacher and Barbara M uller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos G. Hern andez, Mar ia J. Garc ia and Gilberto J. Hern andez -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / J urgen M uhlba "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce" - Provided by publisher Service industries / Management Service industries / Information technology Knowledge management Management (DE-588)4037278-9 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Unternehmen (DE-588)4061963-1 s Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s 1\p DE-604 Delener, Nejdet edt Erscheint auch als Druck-Ausgabe 978-1-4666-0077-5 Erscheint auch als Druck-Ausgabe 1-4666-0077-2 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-077-5 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Service science research, strategy and innovation dynamic knowledge management methods 1. Services and service management / Bal azs Heidrich and G abor R ethi -- 2. The management of services contracts / Guy Callender -- 3. A model of profitable service recovery / Kristen Bell DeTienne and Aaron Brough -- 4. Increasing service exports: a key contributor in the growth of the global knowledge economy / Max Coulthard -- 5. A theoretical and empirical investigation into service failure and service recovery in the restaurant industry / Pierre Mostert, Danie Petzer and Christine De Meyer -- 6. Structuring the service encounter: a test of alternatives / Maria da Gra ca Batista, Miguel Pina e Cunha and Armenio Rego -- 7. How service firms manage innovation: development process and factors of success / Frederic Jallat -- 8. Managing intercultural service encounters: establishing the need for intercultural training / Suvenus Sophonsiri and G. Barry O'Mahony -- 9. The role of external indicators in measuring the service performance of local governments: an Italian case study / Fabio Cassia and Francesca Magno -- 10. Service science, value creation, and sustainable development: understanding service-based business models for sustainable future / Albena Antonova -- 11. Productivity and innovation in services: the multidisciplinary perspective offered by service science / Aleksandar Ivanovic and Leonora Fuxman -- 12. Technology-induced customer services in the developing countries / Wilson Ozuem and Geoff Lancaster -- 13. Technical competitive intelligence system: an innovation and technology management tool / Leonel Cezar Rodrigues -- 14. Business-to-consumers eCommerce: how companies use the internet in marketing products and services to consumers / Fahri Karakaya -- 15. B2B eCommerce: current practices / Fahri Karakaya -- 16. An innovative firm: the Renova case study / Susana Rodrigues -- 17. Service science innovations: E-government / Tatiana Leonova and Galina Plotnikova -- 18. Resources, capabilities, and business success / Alan Simon and Chloe Bartle -- 19. Understanding business strategy / Emanuel Gomes and Paul Jackson -- 20. Business strategies incorporating sustainable development principles: toward an application of a function company / Calin Gurau C eline Pascual-Espuny and Ashok Ranchhod -- 21. Entrepreneurship and competitive strategy / Shepherd Dhilwayo -- 22. Leadership perspectives on the global market for corporate control / Kathleen Marshall Park -- 23. PLC and SWOT reengineered: strategy development tools for service industries in global competition / Peter Mayer and Robert G. Vambery -- 24. Strategic marketing: models and plans / Noel Doherty and F. Victor Lu -- 25. Business education across cultures and languages / Yamen Koubaa -- 26. New perspectives on knowledge management / Helmut Kasper, J urgen M uhlbacher and Barbara M uller -- 27. Formulating a knowledge management strategy / Adeline du Toit and Carina Human -- 28. International applications of knowledge intensive services of management and IT consulting in transitional countries / Leonora Fuxman and Aleksandar Ivanovic -- 29. Network strategies of hospitality companies in emerging and transitory economies: evidence from Russia / Olga Balaeva ... [et al.] -- 30. Dynamic knowledge: diagnosis and customer service / Jos G. Hern andez, Mar ia J. Garc ia and Gilberto J. Hern andez -- 31. Knowledge is power: knowledge management, innovation, and competitive advantage: an example from Egypt / Rania Nafie and Stephanie Jones -- 32. Human capital management and optimization: a resource-based view / J urgen M uhlba Service industries / Management Service industries / Information technology Knowledge management Management (DE-588)4037278-9 gnd Unternehmen (DE-588)4061963-1 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4061963-1 (DE-588)4012178-1 (DE-588)4143413-4 |
| title | Service science research, strategy and innovation dynamic knowledge management methods |
| title_auth | Service science research, strategy and innovation dynamic knowledge management methods |
| title_exact_search | Service science research, strategy and innovation dynamic knowledge management methods |
| title_full | Service science research, strategy and innovation dynamic knowledge management methods N. Delener (Arcadia University, USA) |
| title_fullStr | Service science research, strategy and innovation dynamic knowledge management methods N. Delener (Arcadia University, USA) |
| title_full_unstemmed | Service science research, strategy and innovation dynamic knowledge management methods N. Delener (Arcadia University, USA) |
| title_short | Service science research, strategy and innovation |
| title_sort | service science research strategy and innovation dynamic knowledge management methods |
| title_sub | dynamic knowledge management methods |
| topic | Service industries / Management Service industries / Information technology Knowledge management Management (DE-588)4037278-9 gnd Unternehmen (DE-588)4061963-1 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Service industries / Management Service industries / Information technology Knowledge management Management Unternehmen Dienstleistung Aufsatzsammlung |
| url | http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-077-5 |
| work_keys_str_mv | AT delenernejdet servicescienceresearchstrategyandinnovationdynamicknowledgemanagementmethods |