Advancing the service sector with evolving technologies: techniques and principles
"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services" - Provided by publisher
Saved in:
| Other Authors: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hershey PA
Business Science Reference
[2012]
|
| Series: | Premier reference source
|
| Subjects: | |
| Online Access: | DE-706 DE-1049 DE-898 DE-1050 DE-83 Volltext |
| Summary: | "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services" - Provided by publisher |
| Item Description: | Includes bibliographical references |
| Physical Description: | 1 Online-Ressource (xxvi, 363 Seiten) |
| ISBN: | 9781466600454 9781466600461 |
Staff View
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| 505 | 8 | |a 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lu s Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / Mar ia J. Mart inez-Arg uelles, Jos e M. Cast an and Angel A. Juan | |
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| contents | 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Angel Garc ia-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lu s Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / Mar ia J. Mart inez-Arg uelles, Jos e M. Cast an and Angel A. Juan |
| ctrlnum | (OCoLC)1002244599 (DE-599)BVBBV044422602 |
| format | Electronic eBook |
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| spelling | Advancing the service sector with evolving technologies techniques and principles John Wang (Montclair State University, USA) Hershey PA Business Science Reference [2012] © 2012 1 Online-Ressource (xxvi, 363 Seiten) txt rdacontent c rdamedia cr rdacarrier Premier reference source Includes bibliographical references 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Angel Garc ia-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lu s Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / Mar ia J. Mart inez-Arg uelles, Jos e M. Cast an and Angel A. Juan "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services" - Provided by publisher Service industries / Information technology Customer services / Information technology Service-oriented architecture (Computer science) Web services (DE-588)4143413-4 Aufsatzsammlung gnd-content Wang, John 1955- (DE-588)132281031 edt Erscheint auch als Druck-Ausgabe 978-1-4666-0044-7 Erscheint auch als Druck-Ausgabe 1-4666-0044-6 http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-0044-7 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Advancing the service sector with evolving technologies techniques and principles 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Angel Garc ia-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' -- 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lu s Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / Mar ia J. Mart inez-Arg uelles, Jos e M. Cast an and Angel A. Juan Service industries / Information technology Customer services / Information technology Service-oriented architecture (Computer science) Web services |
| subject_GND | (DE-588)4143413-4 |
| title | Advancing the service sector with evolving technologies techniques and principles |
| title_auth | Advancing the service sector with evolving technologies techniques and principles |
| title_exact_search | Advancing the service sector with evolving technologies techniques and principles |
| title_full | Advancing the service sector with evolving technologies techniques and principles John Wang (Montclair State University, USA) |
| title_fullStr | Advancing the service sector with evolving technologies techniques and principles John Wang (Montclair State University, USA) |
| title_full_unstemmed | Advancing the service sector with evolving technologies techniques and principles John Wang (Montclair State University, USA) |
| title_short | Advancing the service sector with evolving technologies |
| title_sort | advancing the service sector with evolving technologies techniques and principles |
| title_sub | techniques and principles |
| topic | Service industries / Information technology Customer services / Information technology Service-oriented architecture (Computer science) Web services |
| topic_facet | Service industries / Information technology Customer services / Information technology Service-oriented architecture (Computer science) Web services Aufsatzsammlung |
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