Measuring customer service effectiveness:
"Sarah Cook's guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results."--BOOK JACKET.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Routledge, Taylor & Francis Group
2017
|
| Edition: | First issued in paperback |
| Subjects: | |
| Summary: | "Sarah Cook's guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results."--BOOK JACKET. |
| Physical Description: | VIII, 160 Seiten Diagramme |
| ISBN: | 9780566085383 9781138256200 |
Staff View
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Record in the Search Index
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| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
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| dewey-full | 658.8/12 658.712072 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.8/12 658.712072 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First issued in paperback |
| format | Book |
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| id | DE-604.BV044399221 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:51:54Z |
| institution | BVB |
| isbn | 9780566085383 9781138256200 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029801303 |
| oclc_num | 1002235629 |
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| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | VIII, 160 Seiten Diagramme |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | Routledge, Taylor & Francis Group |
| record_format | marc |
| spelling | Cook, Sarah 1974- Verfasser (DE-588)14102139X aut Measuring customer service effectiveness Sarah Cook First issued in paperback London Routledge, Taylor & Francis Group 2017 VIII, 160 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier "Sarah Cook's guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results."--BOOK JACKET. aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst (DE-588)4135134-4 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Kundendienst (DE-588)4135134-4 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 |
| spellingShingle | Cook, Sarah 1974- Measuring customer service effectiveness aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst (DE-588)4135134-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4219057-5 |
| title | Measuring customer service effectiveness |
| title_auth | Measuring customer service effectiveness |
| title_exact_search | Measuring customer service effectiveness |
| title_full | Measuring customer service effectiveness Sarah Cook |
| title_fullStr | Measuring customer service effectiveness Sarah Cook |
| title_full_unstemmed | Measuring customer service effectiveness Sarah Cook |
| title_short | Measuring customer service effectiveness |
| title_sort | measuring customer service effectiveness |
| topic | aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst (DE-588)4135134-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | aCustomer services xQuality control aCustomer services xEvaluation aCustomer services xManagement Kundendienst Qualitätsmanagement |
| work_keys_str_mv | AT cooksarah measuringcustomerserviceeffectiveness |